Deep Blue Energy Services Limited (DBESL) is a resource and solution management company that specializes in assisting international/Local companies in identifying Potential market opportunities, assisting with permits, sourcing highly skilled employees, bidding on and negotiating contracts and navigating the often complex political and policy environment of many sub Saharan African countries. The senior management and staff of DBESL have more than twenty years (20 years) experience in successfully operating in the Sub-Saharan African market, during which we have created innovative, user friendly solutions that have opened up new markets and increased the profitability of our clients. We provide a one-stop solutions shop to challenges experienced by our clients including the following: Structuring of partnerships and relationships between local companies and foreign/technical partners Assistance with permits, business development and understanding of contracting terms and and conditions, as well as sourcing for human resource personnel providing training/capacity development required to operate within best business practice, even in tough business environments.
Description
Methods and Procedures:
- Follow up on IST project methodology and quality compliance
- Monitor compliance of IST teams and contractors with Service Level Agreements and Key Performance Indicators
- Ensure regular updates of IST procedures, policies, and processes (Common, Operational, and Strategic)
- Ensure regular updates of IST procedures, policies, and processes published in the Company Management System (CMS)
- Monitor implementation of IST procedures, policies, and processes in line with COMPANY Group standards
- Contact experts/specialists when necessary and follow up on information system quality control
- Study and drive improvements where possible of existing policies, procedures, and processes
- Ensure the various IST teams keep their inventory up to date in the CMDB.
Communications:
- Develop IST email communication templates, trackable with analytics.
- Take part in the validation of communication messages to users using the IST change management framework.
- Develop and publish validated user communications (awareness, changes, major activities, crisis) to appropriate audiences through various available media (email, intranet, desk phone, CBIS, SMS)
- Take part in the continuous improvement of the IST intranet and check regularly the accuracy of IST documentation and intranet publications.
Web Operations:
- Propose, design, and implement Business Process Improvement using SharePoint Workflows and InfoPath forms
- Design and build applications and Business Intelligence dashboards with Power Platforms (Power BI, PowerApps, Power Automate, etc.) and the various Office 365 tools
- Monitor and perform regular updates of the IST website content as required by technology and current events
- Act as second-level technical support and contact person to company users on the various Office 365 tools
- Act as IST focal person to all entities for the development and standardization of surveys in the affiliate (design, launch, reports)
Qualifications
- B.Sc. / B.Eng. in Computer Science/Engineering
- 5+ years’ professional experience in Information Technology (preferably in a methods role).
Preferred Skills
- Ensure good quality control of IST processes and services through the implementation of procedures and policies.
- Monitors IST performance and compliance to group standards through regular updates of KPIs and SLAs
- Ensure good records of IST evolution via Change management control and compliance with policy.
- Promote a good image of IST via communication to users and quality control of IST Services.
- Extensive knowledge of current and developing IS/IT industry solutions and a thorough understanding of how those solutions. could / should be used to best meet the needs of in-house client business entities.
- Good IS problem diagnosis and analytical abilities and a good knowledge of technical writing.
- Good reporting and interpersonal / communication skills.
Method of Application
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