Eat'N'Go is a restaurant group on a mission to become the premier food operator in Africa. We bring Africans the best brands of: QSR (Quick Service Restaurant) Fast Casual Casual Dining Fine Dining Coffee Shops We develop world class brands that address the needs of the African market by serving up a tasty portion of: Foods and Drinks Pizza, burgers, chicken, ice cream, coffee and more. Affordability Address all types of consumers and segments with diverse F&B concepts. Social responsibility Create jobs and empower individuals, enhancing the quality of life.
Job Description
Network Performance and Connectivity:
- Proactively monitor network performance and connectivity to ensure optimal operation.
- Perform regular network diagnostics to identify and troubleshoot connectivity problems, hardware malfunctions, and software errors.
- Utilize network analyzers, performance monitoring software, and diagnostic tools to pinpoint the root cause of network issues.
- Implement strategies to optimize network performance, including bandwidth management, load balancing, and traffic prioritization.
- Issue Identification and Resolution: o Identify and diagnose network issues, including connectivity problems, hardware malfunctions, and software errors. o Implement prompt and effective resolutions to network issues to minimize downtime and ensure continuous business operations.
- Develop and follow incident response protocols to address and resolve network disruptions efficiently.
- Coordinate with cross-functional teams to ensure timely resolution of network issues impacting business operations.
- Documentation and Reporting:
- Maintain detailed logs and documentation of network performance, issues, and resolutions.
- Track incident reports, resolution steps, and outcomes to build a comprehensive knowledge base for future reference.
- Regularly update network topology diagrams and infrastructure documentation to reflect current configurations and changes.
- Prepare and present regular reports on network performance, incidents, and resolutions to senior management.
- Network Security: o Plan, build, and implement security systems to safeguard network, software, hardware, and other technology components.
- Conduct regular security audits and vulnerability assessments to identify and mitigate potential risks.
- Implement and enforce network security policies and procedures to protect against unauthorized access, data breaches, and other cyber threats.
- Analysis and Improvement:
- Analyze incident logs and performance data to identify trends and recurring issues.
- Propose and implement improvements to network architecture and processes based on data analysis and industry best practices.
- Stay informed about the latest network technologies, tools, and best practices to continually enhance network performance and reliability.
- Evaluate and recommend new technologies and solutions to improve network efficiency and scalability.
- Governance, Risk, and Compliance:
- Drive the adoption of IT Governance, Risk & Control (GRC) best practices across the business in line with governance frameworks such as COBIT 5, ISO27005, and ISO 27001.
- Ensure compliance with industry standards and internal policies to maintain the integrity and security of network operations.
- Conduct regular reviews and audits to ensure adherence to governance frameworks and regulatory requirements.
- Develop and implement risk management strategies to mitigate potential threats to network operations.
- Collaboration and Leadership:
- Work independently or as part of a team as needed.
- Coordinate with other departments and stakeholders to ensure seamless network operations.
- Lead network-related projects and initiatives to support the company's strategic goals.
- Mentor and develop network team members, fostering a culture of continuous learning and improvement.
- Collaborate with vendors, service providers, and external partners to ensure effective management of network infrastructure.
- Vendor and Stakeholder Management:
- Manage relationships with vendors and service providers to ensure the delivery of high-quality network services.
- Negotiate contracts and service level agreements (SLAs) to ensure optimal performance and costefficiency.
- Coordinate with vendors for the procurement, installation, and maintenance of network hardware and software.
- Act as the primary point of contact for escalations and complex issue resolution with vendors and service providers.
Method of Application
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