Network/Data Centre Engineer - Dispatch at DeRisk Technologies

DeRisk TechnologiesLagos, Nigeria Networking and Tech Support

Full Time

We deliver Global IT-enabled business process, application service and infrastructure solutions to fit the business outcomes you desire. Our IT services includes a 24/7 365 days support and managed services network operating center. Our multilingual dispatch desk supports English, French, German, and Chinese languages. DeRisk IT outsourcing services, includes connectivity services, software as a service and cloud-enabled outsourcing. We also help our clients to develop the right sourcing strategies and vision, select the right IT OEM & third party service providers, structure the best possible contracts, and govern deals for sustainable win-win relationships with external providers.

Job Responsibilities:

Deployment / In-Scope Configuration Items

Servers (Virtual & Physical)
Storage & Backup Devices
Server Appliances
Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)
Tape Storage Units
Power Distribution Units rated 3KVA and below
SAN Fabric Switches
Network Switches
KVM Units
WAN Optimization Devices
Firewalls
Access Points
Routers
Physical Cabling
Cable Management
Cables which connect the device to itself, a peripheral, or a power/network port

Break-fix / Technical Tasks List

Power Cycling
Running Diagnostics Commands
Conducting whole unit replacement
Inserting/Removing Media
Replacing Defective Components
Assist with fault diagnosis and investigation
Configuring Remote Access
Basic Storage Array Configuration
Replacing faulty cables
Tape Management and Maintenance
Rebooting routers, servers, storage devices or other equipment
Providing loop-back cables in order to test circuits remotely
Re-seating or replacing components or cables
Cleaning fibers
Identify/Analyze fiber issues by using OTDR/LSPM/VFL
Installing loop backs
Racking and de-racking and upgrade of any device installed.

Operations Tasks List

Updating and Recording of activities in relevant IT Ticket Management System
Coordinating and agreeing attendance time and date with key stakeholders
Provide support either through phone, remote tools, or in person at onsite
Perform installation as needed either through physical or network medium
Coordinate actual activity date and timings including arrival and departure times.
Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment
Labelling, Patching and Asset Tagging activities
Following specific task instructions and provision necessary reporting as necessary.

Job Requirements:

Technical Skills

Good general understanding of IT principles such as Networks, Hardware and Domains
Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support
Knowledge of server/client operations in a domain environment including Active Directory
Understanding of current and legacy hardware Infrastructure platforms
Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable
Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment
Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations
Knowledge of TCP/I P standards and networking
Experience with Tape Management activities
Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
Familiarity with backup and recovery software and methodologies