ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
Purpose of the Job:
- To provide innovative solutions for network issues, define and meet customer needs, and stay updated on emerging technologies.
- Supervises first-level active and passive technical support for ipNX infrastructure, ensuring high-quality customer service and support.
Deliverables:
- Manage and coordinate the NOC team to ensure efficient system operation.
- Keep upper management informed about infrastructure status.
- Oversee NOC and FTTx Backend engineers to ensure proper implementation of system requirements.
- Inform Management, partners, and peers about service performance and availability.
- Coordinate NMC operations shift table for efficient staffing.
- Seek and develop tools for automation of system monitoring operations.
- Monitor the entire network, trigger upgrades as required, and escalate issues to the Infrastructure team.
- Supervise Incident Management (First Level Support) and ensure timely resolution of faults.
- Run 247365 network monitoring operation.
- Provide daily updates on open tickets and liaise with Outside Plant Supervisors on link restoration progress.
- Supervise and approve weekly/monthly link availability reports.
- Respond to calls and emails promptly, follow up on open tickets, and provide timely feedback to relevant units.
- Prepare technical reports and develop innovative systems for proactive monitoring and incident reporting.
- Team building and development.
Educational Qualifications & Functional Skills:
- B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical / Electronics Engineering CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Understanding of iTIL v4 service management.
- Excellent business communication skills both verbal and written.
Work Experience:
- 3 – 6 years of hands-on experience in Routing, Switching, and GPON Technology.
- Experience with Wired, Wireless Point-to-Point, and Point-to-Multipoint technologies is desirable.
- Excellent customer interface, analytical, and presentation skills
Method of Application
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