GlobalProfilers provide a wide range of recruitment and selection services to companies in Africa. We recruit across wide range of sectors and professions in entire African region. Finding it takes specialized market knowledge combined with a genuine understanding of individual cultures & local requirements. Our team of experienced local and international recruitment professionals has deep understanding of different african markets and providing quality placements in multiple industries. We have a dedicated and growing team of skilled personnel to acquire talent for Locals but also, Expatriates & Repatriates. GlobalProfilers's primary activity is to serve clients with a combination of specialized skills perfected to match their talent need. Our aim is to support and participate in the growth and development of our clients in Africa. Our success relies on our commitment, tenacity and desire to get-it-right the first time.
Job Summary
- The NOC Engineer will be responsible for maintaining the organization’s network infrastructure.
- Your role will be crucial in ensuring the continuous availability and optimal performance of the network.
- Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.
Job Responsibilities
Network Monitoring and Maintenance:
- Effectively monitoring the organization’s network infrastructure
- Ensuring network availability, performance, and reliability.
- Proactive monitoring, identifying, and resolving network issues
- Conducting routine maintenance tasks, and implementing preventive measures.
Ticket Management and Troubleshooting:
- Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
- Accurately diagnosing problems
- Coordinating with relevant teams for resolution
- Documenting ticket details and resolutions.
Network Performance Optimization:
- Optimizing network performance by analyzing network metrics
- Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
- Optimizing network configurations, capacity planning, and implementing performance enhancement measures.
Documentation and Reporting:
- Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
- Maintaining network diagrams
- Documenting standard operating procedures
- Generating reports on network performance
- Ensuring compliance with documentation standards.
Collaboration and Teamwork:
- Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
- Clear and timely communication of network-related information
- Providing technical support and guidance, and fostering positive working relationships.
Education and Experience
- Certifications such as CCNA, CCNP, or equivalent are preferred
- Bachelor’s degree in computer science, information technology, or a related field.
- Proven experience as a NOC Engineer or in a similar network operations role.
- Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
- Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analyzers, etc.
- Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
- Understanding of network security principles and best practices.
- Ability to analyze and interpret network traffic and logs to diagnose issues.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Skills & Knowledge:
- Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security, and excels in communication and collaboration.
- Knowledge: ISP technologies, internet protocols, traffic engineering, data center operations, SLAs, documentation and reporting, as well as industry standards and best practices.
Salary
Open to Negotiation.
Method of Application
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