ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
Description
- Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network.
- Run on 247365 network monitoring operation.
- Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM, etc.
- Engagement of various Colo/POP sites manager in ensuring smooth running of the sites and our equipment they are in.
- Escalating issues related to cooling, voltage instability, shelter leakages, etc.
- Ensure continuous engagement of vendors and OEMs on service-related issues.
- Proactively escalate issues to the network infrastructure team for capacity planning and network optimization.
- Managing access request for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites.
- Generate and compile regular reports/availability for each of the Colo sites and service providers.
Educational Qualifications & Functional Skills
- University Degree in Engineering
- Professional Qualification (CCNA, CompTIA Network+, ITIL, etc.) an added advantage
- Knowledge of networking and network monitoring/management
- Knowledge and experience with various web technologies
- Ability to learn new things quickly.
- Proactive monitoring of the status and performance of network infrastructure and services across the regions.
- Troubleshooting and resolving first-level network outages on the network.
- Perform second-level Escalation on network outages or faults to responsible parties.
- Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
- Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
- Proactive monitoring of network trends and alert for network optimization and planning.
- Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages.
Client and Third-party Interaction:
- Processing access into third-party sites on the network for visiting engineers.
- Providing remote support to field engineers during network outages.
- Engaging third-party providers (collocation, leased-lines, etc.) on any faults and follow-up till outages are resolved.
- Raising tickets for faults on the network for tracking and effective escalation.
- Handling ticket escalations from customers and providing necessary support and updates.
Documentation:
- Generate daily, weekly, and monthly reports on all network outages, network performance, and service availability for third-party providers on the network.
Work Experience
- At least 2 years in the telecommunications industry.
- Familiarity with Linux environment.
- Fair idea of SNMP monitoring.
Method of Application
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