NOC Engineer at Global Profilers

GlobalProfilers provide a wide range of recruitment and selection services to companies in Africa. We recruit across wide range of sectors and professions in entire African region. Finding it takes specialized market knowledge combined with a genuine understanding of individual cultures & local requirements. Our team of experienced local and international recruitment professionals has deep understanding of different african markets and providing quality placements in multiple industries. We have a dedicated and growing team of skilled personnel to acquire talent for Locals but also, Expatriates & Repatriates. GlobalProfilers's primary activity is to serve clients with a combination of specialized skills perfected to match their talent need. Our aim is to support and participate in the growth and development of our clients in Africa. Our success relies on our commitment, tenacity and desire to get-it-right the first time.

Job Summary

• As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization's network infrastructure. 
• Your role will be crucial in ensuring the continuous availability and optimal performance of the network. 
• Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities - Key Result Areas
Network Monitoring and Maintenance:

• Effectively monitor the organization's network infrastructure.
• Ensure network availability, performance, and reliability.
• Proactively monitor, identify, and resolve network issues.
• Conduct routine maintenance tasks and implement preventive measures.

Ticket Management and Troubleshooting:

• Promptly respond to network issues, troubleshoot, and resolve them as per given SLA.
• Accurately diagnose problems and coordinate with relevant teams for resolution.
• Document ticket details and resolutions.

Network Performance Optimization:

• Optimize network performance by analyzing network metrics.
• Identify bottlenecks or areas for improvement and implement necessary changes.
• Optimize network configurations, conduct capacity planning, and implement performance enhancement measures.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of network configurations, issues, changes, and resolutions.
• Maintain network diagrams and document standard operating procedures.
• Generate reports on network performance and ensure compliance with documentation standards.

Collaboration and Teamwork:

• Collaborate effectively with cross-functional teams, stakeholders, vendors, and customers.
• Communicate network-related information clearly and timely.
• Provide technical support and guidance while fostering positive working relationships.

Skills:

• Expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security.

• Strong communication and collaboration skills.

Knowledge:

• ISP technologies, internet protocols, traffic engineering, data center operations, SLAs, documentation, and industry standards/best practices.

Key Performance Indicators:

• MTTR as per SLA
• Network availability
• Online ticket closure
• Internal projects (backhauls, router, BTS installation)

Education and Experience
Education:

• Certifications such as CCNA, CCNP, or equivalent are preferred.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• Proven experience as a NOC Engineer or in a similar network operations role.
• Strong knowledge of networking protocols such as TCP/IP, DNS, DHCP, SNMP, etc.
• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analyzers, etc.
• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
• Understanding of network security principles and best practices.
• Ability to analyze and interpret network traffic and logs to diagnose issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Method of Application

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