OPEX Manager at Appzone Limited

AppZone is a response to the growing need in emerging markets for financial services accessibility to the masses. The company was formed with a genuine belief in Africa’s latent ability to support the home grown production and delivery of world class IT Software for the enhancement of key sectors of the budding economy. AppZone started off primarily as a developer of custom e-Banking and payment software for leading commercial Banks in Nigeria. In less than 3 years, AppZone had accumulated a remarkable asset-base of e-payment software products and intellectual property. In a bid to extend existing payment solutions to smaller scale Financial institutions, AppZone observed the absolute dearth of basic IT infrastructure and commenced a 2 year project to develop a world class yet affordable core Banking platform for Microfinance Banks (MFBs) and other small scale retail financial institutions. The culmination of this project saw AppZone in full ownership of an entire integrated suite of IT infrastructure required for the effective functioning of any modern retail Bank. Today AppZone has consolidated these platforms into a shared and entirely managed Banking and payment automation IT infrastructure under the brand BankOne. AppZone was incorporated in July 2006 as Price and Networks Limited and commenced full operations in June 2008 with a knife edged focus on creating a world class organization and defacto provider of IT software for the financial services industry. The young, dynamic and driven co-founders of AppZone decided to bring together their wealth of technical, administrative and entrepreneurial experience as well as key leadership competences to create a winning team comprising the best in brains and character. The end point being to transform the financial services industry in Africa and emerging markets around the globe thereby creating immense value for the respective economies and facilitating their overall growth and development.

Job Description

As an OPEX Manager, your job responsibilities include the following:

• Coordinating the definition, documentation and refinement of operating standards and processes for core and product operations, including but not restricted to Software development, Quality Assurance and Testing, Tech Support, Systems integration, Project Management, Product Management, IT Security, Finance, Facility Administration, Human Resources Operation, People and Culture, and Infrastructure management.?
• Identify and adapt world-class operating standards and best practices for seamless adoption by the company.  
• Creating, archiving, and updating policy standard operating procedure (SOP) documents.?  
• Implementing newly defined or adapted practices and integrating these into day-to-day operations.  
• Promoting a lean and agile mindset within the organization.  
• Tracking and reporting compliance to these processes, policies, and quality standards to institutionalize the standards across the organization. 
• Collaborating with stakeholders on monitoring, reviewing, and analyzing operation and business performance through an operations dashboard. 
• Generating new ideas for process improvement initiatives and providing management insights and solutions. 
• Developing and implementing continuous improvement on the organization’s overall business processes and policies. 
• Supporting & monitoring operations to make them measurable, repeatable, and predictable. 
• Develop and execute change management plans to ensure successful adoption of new processes and systems.
• Monitor and analyze key performance indicators (KPIs) to track progress and ensure sustainable improvements.
• Collaborating with the People & Culture team and top management in running an efficient and effective Performance Management system. 
• Collaborating with external vendors and the internal development team in enhancing business automation processes, dashboards, and scorecards through different channels.
• Developing dashboards and creating reports to provide insight into the efficiency and effectiveness of the organization’s operating processes and policies; and supporting users with them.
• Communicating insights to senior management and across the organization.

We would love to meet you if:

• Candidate should have good knowledge of software development life cycle, payment, banking, and IT infrastructure.
• Strong capabilities in project management, product management, process engineering, scrum, software development & IT operations (DevOps), software requirements analysis, quality assurance, and service delivery. 
• Knowledgeable in reporting standing and highly proficient in using MS Office packages.  
• Highly proficient in problem-solving, analytical thinking, communication, and stakeholder engagement.  
• A high level of intelligence and ability to learn easily and quickly. A millennial with a growth mindset.  
• Passionate about the impact of technology on human interactions.  
• A high level of self-confidence and authenticity while having high personal ambitions and a strong work ethic.  
• Previous experience as a software developer or application/system administrator will be an advantage but optional.  

Method of Application