Payment Gateway and Transaction Processing Support Officer at Wema Bank Plc

Wema Bank PlcLagos, Nigeria Networking and Tech Support

Full Time

Wema Bank offers a range of retail and SME banking, corporate banking, treasury, trade services and financial advisory to its ever-expanding clients. In 2009, the Bank underwent a strategic repositioning exercise which culminated in a decision to operate as a commercial Bank with regional authorisation in South-South Nigeria, South-West Nigeria, Lagos and Abuja in 2011. Operating a network of over 125 branches and service stations backed by a robust ICT platform across Nigeria, we are committed to long-term sustainability in our business whilst maintaining the highest standards of social responsibility, corporate governance and diversity in our operations.

Job Summary

We're seeking a skilled technical professional to provide expert support and technical assistance for our payment gateway and transaction processing services platform integration and optimization. The ideal candidate will have a strong understanding of payment processing technologies, full stack software development expertise excellent, problem-solving skills, and the ability to communicate complex technical information to clients and internal teams.

Job Details

Technical Support:

Integration: Integrate ALATPAY's API into various platforms (websites, mobile apps, etc.) using programming languages like PHP, Python, Ruby, or JavaScript.
Payment Gateway Setup: Configure and customize ALATPAY's payment gateway to meet client requirements.
API Documentation: Follow ALATPAY's API documentation to ensure accurate implementation.
Testing and Debugging: Test and debug integrations to ensure smooth payment processing and error handling.
Security Compliance: Ensure compliance with security standards (PCI-DSS, etc.) to protect sensitive customer data.
Maintenance and Updates: Perform regular maintenance, updates, and troubleshooting to prevent integration issues.
Collaboration: Work with cross-functional teams (design, product, etc.) to ensure seamless payment experiences.
Documentation: Maintain accurate records of integrations, configurations, and troubleshooting processes.
Respond to client inquiries and resolve technical issues
Troubleshoot payment processing errors and exceptions
Provide timely and effective solutions to clients
Transaction Monitoring:
Monitor transaction activity for errors, fraud, and security issues.
Investigate and resolve transaction discrepancies
Transaction Monitoring:
Technical Configuration:
Configure and test payment gateway integrations
Ensure seamless client onboarding and integration
Documentation and Knowledge Base:
Maintain accurate technical documentation and knowledge base
Develop and update technical guides and FAQs
Work closely with sales, client success, and development teams

Collaboration:

Ensure effective communication and issue resolution
Security and Compliance:
Stay up to date with industry security standards and regulations (e.g., PCI-DSS)
Ensure compliance and security best practices in technical configurations

Requirements

Competencies, Skills & Attributes

Bachelor’s degree in computer science, Information Technology, or related field
Proven experience (2+ years) in payment processing, fintech, or a related industry
Programming skills: Proficiency in languages like PHP, Python, Ruby, or JavaScript.
API integration experience: Familiarity with API integrations and payment gateways.
Strong technical skills in payment gateway technologies and integrations
Excellent problem-solving, analytical, and communication skills
Ability to work in a fast-paced environment, meeting deadlines and targets
Attention to detail: Meticulous attention to detail to ensure accurate implementations.
Communication skills: Effective communication with teams and clients.
Security knowledge: Understanding of security standards and best practices.

Knowledge