Platform Manager, Professional Services at InterSwitch

Interswitch Limited is an integrated payment and transaction processing company that provides technology integration, advisory services, transaction processing and payment infrastructure to government, banks and corporate organizations. Interswitch, through its “Super Switchâ€Â provides online, real-time transaction switching that enable businesses and individuals have access to their funds across the 24 banks in Nigeria and across a variety of payment channels such as Automated Teller Machines (ATMS), Point of Sale (PoS) terminals, Mobile Phones, Kiosks, Web and Bank Branches.

Job Purpose

• Managing Technology Processes inherent in creating, managing and delivering training virtually.
• Building, Partnering and Managing and supporting administrative platforms for the Professional Services Team such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS).
• Effectively markets professional services learning solution to pre-defined target markets online and deliver revenue targets as assigned for the financial year.

Key Responsibilities:

Strategy Development

• Understands the vision and strategy for the Professional Services Market
• Builds and grows Professional Services brand virtually
• Successfully transform key Professional Services onsite courses to virtual programmes
• Work with the team to ensure execution of sales strategies to improve market share for our virtual training solutions.

Graphic Design:

• Provide and evaluate visuals used during the content development process
• Work closely with the Design & UX Team to provide visuals, design and UX for learning programs.

LMS/LCMS Management:

• Maintain and support administrative platforms such as learning management systems (LMS) and learning content management systems (LCMS).
• Maintain and support partner platforms LMS & LCMS.

Authoring Systems Management

• Maintain, support and supervise the tools, technologies and content used during instructional design and content development.

Delivery Platform Management

• Provide technical and learning support for the technology used for electronic and online delivery of learning programs.
• Deliver end to end learning solutions virtually on Professional Services Platform
• Consistently update and make readily available learning programs on ISW platforms for client consumption.
• Managing Technology Processes inherent in creating, managing and delivering training virtually.

Collaboration Platform Management

• Manage social and collaborative tools for the purpose of knowledge sharing and team learning.
• Increase number of virtual presences of the professional services portfolio.

Marketing and Communication

• Increase number of users on learning platform in line with meeting revenue targets
• Effectively markets professional services learning solutions to pre-defined target markets and deliver revenue targets as assigned for the financial year on the virtual platform.
• Prospects for new opportunities and identifies new profitable customers for Professional services learning solutions in all the sectors
• Cross-sells and up-sells departmental learning solutions to both new and existing clients Follows up on leads and opportunities
• Telemarketing- virtual selling and onsite selling cold calls (when necessary)
• Own and manage internal and external KYC documentation process for clients on-boarding.
• Provide periodic reporting on leads and sales activities
• Generates demand by pro-actively reaching potential customers to make them aware of professional learning solutions

Customer Relationship and Account Management

• Develops, manages and maintains strong relationship with key accounts in different sectors by applying the relevant key account management framework
• Liaises with relevant internal teams to ensure customer issues and complaints with key clients are properly resolved and escalated when necessary.
• Identification and confirmation of customer requirements

Project management and sales tracking

• Service management as regards upgrades, outages and issues Competition/Market Feedback Analysis
• Monitors trends in client buying behavior and provides relevant market feedback about competing solutions to the team
• Understands industry trends and sells value proposition based on case studies
• Provides input about competitor solutions (features/pricing/strategy) that will aid professional services sales efforts

Event Management & Product Visibility

• Identifies networking opportunities, sales conferences and events that would provide positive impact to the sales bottom line in all sectors.

Performance Review and Monitoring

• Carries out daily review of open opportunities for the team to ensure they are closed in the month of consideration.
• Reviews set targets against actual with the team with respect to sales turnover and revenue generated.
• Reviews possible revenue lines and income for the coming quarter.
• Monitors performance & deviations from budget.
• Conducts monthly review of open opportunities for the team to ensure they are closed in the month of consideration.
• Track sales progress.

Academic Qualification

• BSc in Computer in Science
• MSc is an advantage

Professional Qualification

• Digital Marketing, Technical Writing etc

Experience: 7 - 10 years

Method of Application