At PalmPay, we want to provide a financial ecosystem that is open to as many people as possible, and that’s why the only requirement to access financial services from us is that you have a smartphone. We have exclusively partnered with TECNO Mobile, Africa’s leading mobile phone brand with over 50% market share on the continent. The PalmPay app will come pre-installed on over 20 million devices in 2020.
As a POS Repair Technician, you will work as a member of a technical support team and will report to the Support Manager. You will be required to assemble and configure POS hardware. You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our Agents. You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.
Responsibilities:
- POS installation, maintenance, Troubleshoot, diagnose, and repair of hardware.
- Document, prioritize and follow up on all support tickets.
- Propose and evaluate technical solutions and alternatives.
- Working knowledge of Regular, Android and Sunmi POS devices is an added advantage.
- Manage all on-site installation, repair, maintenance, and test tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Supports and maintains merchants' POS systems and terminals
- Perform diagnosis, troubleshooting, hardware repairs of POS systems, backup and other maintenance tasks.
- Maintain technical knowledge related to our suite of hardware and software product lines and industry.
- Setup, configure, and test hardware.
- Install software and hardware at client sites, run and connect all cables between and at hardware devices
- Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
- Provide training to clients regarding hardware, and troubleshooting techniques
Qualifications:
- ND/HND/BSc in related fields
- Must have a minimum of 2 years’ experience as POS repair technician
- Ability to manage and prioritize multiple tasks and deliver within deadline
- Advanced written and verbal communication skills
- Experience in configuration, installation, training and support of hardware or software products
- Expertise in Microsoft Office and Operating Systems
- Some Evening and Weekend schedules will be required
Method of Application
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