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POS Support Officer at Workforce Group

Workforce GroupLagos, Nigeria Networking and Tech Support
Full Time

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organisational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders. At Workforce, we are committed to helping our clients perform at the highest levels and achieve their desired success. We pride ourselves in our ability to consistently adopt structured, rigorous and well thought through diagnostics process focused at understanding the peculiar needs of our clients and then design, develop and deploy customised innovative solutions and interventions to meet those needs. Our service offerings are targeted at both private and public sector organisations in Nigeria, the West African Sub-region, and other organisations across the world seeking value adding solutions to the issues and challenges militating against employee performance and organisational effectiveness. Currently, our client portfolio comprises of 75% of financial institutions in Nigeria, Top 10 FMCG companies in Nigeria Top 5 Telecommunication Service providers in Nigeria. Leading Oil & Gas Companies Leading Advertising & Marketing Communications Companies Leading Real Estate Firms Leading Services and Trading Companies

Responsibilities

The POS Support Officers would be deployed to the E-Business departments of our client and measured along with the following indices:

  • Receive requests for POS from Relationship Managers or Field support staff and processing time
  • Deployment of POS terminals to merchants
  • Training of merchant upon deployment of POS Terminal
  • Prepping (configuring and testing) of the POS terminals
  • Providing daily terminal support at designated merchant locations
  • Identifying prospect merchants in the field and reporting
  • Keep records of support and support materials (SIM cards, chargers, batteries e.t.c)
  • Give remote assistance/training to merchants’ upcountry
  • Attend to any other task assigned by the Team Lead POS or Supervisor
  • Enforce change management and compliance processes.

Requirements

  • OND/HND in relevant course of study
  • Minimum of 1 year of experience.

Method of Application

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