Parkway is a leading financial technology provider creating modern banking experiences, proudly developed by Africans and delivered through Africa’s leading banks to businesses and individuals across the continent. Parkway provides simple, intuitive, end-to-end corporate, retail and transaction banking solutions. Our core platform and service offering for government agencies, large corporates and small / medium enterprises (SME) enables our partner banks expand market share and build stronger relationships with businesses across the continent. Our youth banking and bottom of the pyramid (BOP) banking offerings take consumer engagement to a whole new level creating compelling opportunities for customer acquisition, retention and dominance in the African retail banking space. Incorporated in Lagos - Nigeria, April 2004, we currently serve over 3,000 government agencies, large corporates & SMEs in conjunction with leading banks across 30 African countries, use our solutions in multiple sectors of the economy (education, health, oil & gas, manufacturing, hospitality, aviation, etc). Parkway is the first IT Company in Nigeria to attain the ISO9001:2008 quality management system certification placing the company amongst an elite list of professionally run organizations world-wide. We are licensed by the Central Bank of Nigeria as payment service provider and mobile money operator.
Job Responsibilities
- Develop knowledge and understanding of products and ensure a continuous improvement philosophy.
- Work with the relevant Product Owner to ensure that product data and information is current and accurate.
- Manage Product administration request from corporates/customers/product owners such as configuration request, chargeback, onboarding, access forms, KYC etc
- Work with the relevant Product teams; set up all new product ranges in the system to support the Product Introduction process in line with the Project timescales.
- Support the Product team with periodic customer feedback.
- React promptly to all system updates & maintenance requests from the Product team and Production team
- Ensure all required products data are accurate and up-to-date
- Work with Customer service and the Production team to discuss continuous process improvement.
- Manage and remove obsolete products/options.
- React promptly to all product updates & features requests from the Product team, customer and Production team
- Build strong connections between the product and user-facing teams; customer support and coordinate smooth, high-quality product feature launches
- Learn more about users and helping them to get the best out of the product e.g. product enablement.
- Provide feedback on brand new processes or improve existing processes related to the products
.Requirements
- 2 to 3 years experience working in a software company within the product or similar function
- Knowledge of project management tools
- Strong time management skills
- Good communication skills along with the ability to effectively collaborate with cross functional teams
- Comfortable multi-tasking and supporting multiple projects
- Intermediate to an advanced working knowledge of Microsoft Office desktop applications, inclusive of Excel, Word, Access, PowerPoint and Outlook.
Method of Application
Signup to view application details.
Signup Now
