Rosabon Financial Services Limited is the leading Financial Intermediary and Equipment Leasing firm in Nigeria, a subsidiary of Concept Group Nigeria. Licensed by the CBN ON April 22, 1993, we have built a reputation for passionately and professionally delivering innovative and superior financial services to our growing clientele by providing value added lease financing services across different sectors of the economy. With over N2.2 billion in assets - a 400% increase between 2006 and 2011 - we are a driven organization uniquely poised for growth. As a world class organization, we adopt only international best practices in our business operations. We have efficient Risk management and Internal control systems set in place to ensure that all transactions are scrutinized and regulatory requirements are met. The success of Rosabon Financial Services is attributed to our emphasis on customer satisfaction, integrity, professionalism and our utmost commitment to excellence. As a long standing member of the Equipment Leasing Association of Nigeria (ELAN), our business is backed by sound financial packages and expert advice tailored to suit our client's needs. Our Strategy Over the years, we have achieved great feats by developing world class financial products suited to the different business environments. Our products are designed to meet the diverse demands of our growing clientele. We strive to offer a comprehensive range of financial products and services. We believe that as a non-banking financial institution, our advantage is that we provide a range of sophisticated financial products to the market. We offer a broad array of financial solutions that provide an entry to a target market and we leverage on industry specific expertise that we have built over the years in key vertical markets - Financial Services, Manufacturing and Distribution, Retail, Telecommunications and Technology - to increase market share in these industries. Our Mission To be Nigeria's foremost development finance institution that continuously provides innovative financial products whilst surpassing stakeholder's expectations. Our Vision To create the largest leasing and boutique finance mediation company in Nigeria. At Rosabon, our values are a signature of our innovation, creativity and excellence. This innovative culture is the driving force behind our business and as a subsidiary of The Concept Group, we ride under the same umbrella of ethics, which have been developed into the acronym CONCEPT, completely defining who we are.
Summary and Scope
- The Product Support Officer plays a pivotal role in ensuring the seamless development, deployment, and support of products within the organization.
- Collaborating closely with cross-functional teams, this role is responsible for providing support in managing product requirement documents, supporting pre and post-deployment activities and monitoring adherence to product policies.
- Additionally, the Product Support Officer is instrumental in driving market research efforts, analyzing data, and presenting findings to aid decision-making processes.
Duties and Responsibilities
Collaboration and Support:
- Work closely with relevant Product team members to provide support services for team projects, ensuring product requirements are accurately implemented.
- Support pre and post-product deployment activities to facilitate smooth transition and resolve any issues that may arise.
- Collaborate with Marketing, Customer Engagement, and Sales teams to provide second-level support aimed at continuously improving the marketing lifecycle.
Documentation Management:
- Manage product requirement documents (PRDs) to ensure they are up to standard and readily available to all stakeholders.
- Ensure product models are maintained to meet implementation goals and standards.Monitor and enforce adherence to guiding product policies and goals.
Customer Experience Enhancement:
- Monitor the customer experience for users of products, overseeing continuous improvements to enhance user satisfaction.
- Identify and address any issues or concerns raised by customers to improve overall product quality and usability
Product Portfolio Management:
- Manage and remove obsolete products from the portfolio to streamline offerings and maintain relevance in the market.
- Initiate and support market research efforts to gather insights into customer needs, preferences, and market trends
Analysis and Reporting:
- Complete all necessary work to support market research needs, including data collection, analysis, and interpretation.
- Prepare and present reports containing necessary analysis and project insights to key stakeholders.
Key Performance Indicator:
- Effectiveness of products developed
- Quality of market evaluation done to achieve teams’ objectives
- Quality and effectiveness of PRDs
- Quality of analysis done to aid decision making
- Quality, Accuracy, and Timeliness of reports
Required Experience and Skills
- Proven experience (1- 2 years at least) in product support role.
- Having the experience within the financial services sector is an added advantage.
- Good understanding of financial markets, investment products, and regulatory frameworks.
- Good analytical, strategic thinking, and problem-solving skills.
- Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Familiarity with agile development methodologies is an advantage.
- Experience with Product lifecycle Analysis and voice of customer (VOC)
- Good knowledge and use of existing software packages (Power BI and Microsoft Excel).
Method of Application
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