We at I-Senseville Consult understand this, and since our establishment in 2019, we have been relentlessly focused on delivering exceptional talent, as well as HR and Business Solutions tailored for your business, regardless of your industry and current scale.
Reports to: Chief Information Officer
Salary: 150,000 (Gross, Monthly)
Responsibilities
- To learn and understand the Client’s Group IT Policies & Procedures.
- To ensure that Group IT Policies & Procedures are implemented and adhered to.
- Designing and installing computer hardware configurations as per the client Group IT Policies & Procedures.
- Installing & maintaining software and networking systems as per the client Group IT Policies & Procedures.
- Troubleshooting network and software issues and maintaining proper logs & reports of the same.
- Installing high-level software security systems as per client’s Group IT Policies & Procedures
- Ensuring security software is kept up to date as per Client’s Group IT Policies & Procedures
- Training staff on newly installed hardware and software systems.
- Daily, Weekly & Monthly Reports are to be provided to the Client Supervisor & CIO.
Requirements
- Extensive knowledge of computer hardware systems.
- Familiarity with general OS systems, Enterprise, programming languages, and Office software.
- Knowledge of LAN and wireless networks.
- Ability to manage projects.
- Good communication skills.
- Ability to troubleshoot complex software and hardware issues.
- Knowledge of database and networking security systems.
- Minimum Graduate Degree in Science & Technology.
- Relevant Certification in MCSE/CCNA is an added advantage.
- Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint.
KPI
- System Uptime
- Fault Management
- Total number of tickets and MTTR per ticket
- First Call Resolution (FCR)
- Inventory Management
Method of Application
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