Olam International was established in 1989 with 1 product in 1 country, trading cashew from Nigeria into India. Today we are a leading agri-business operating from seed to shelf in 65 countries, supplying food and industrial raw materials to over 13,800 customers worldwide. Our team of 23,000 employees has built a leadership position in many businesses including cocoa, coffee, cashew, rice and cotton. We have 44 different products across 16 platforms. Olam is committed to responsible growth, and believes that it is only by doing business in a sustainable way that long-term value for all stakeholders can be delivered. Olam is revolutionising seed to shelf supply chains through the Olam Sustainability Standard. Each step of Olam’s value chain is being examined to identify and implement measures to sustainably deliver products across all of its geographies by 2020. Olam’s initiatives in rural communities are one aspect of this, and in 2010 The Olam Livelihood Charter (OLC) was launched to set a benchmark for projects that incorporate all eight charter Principles of finance, improved yield, labour practices, market access, quality, traceability, social investment and environmental impact. Today we manage 30 OLC initiatives and another 160 beyond the programme, from rural electrification and water facilities to building health centres and schools.
About Role
- Olam PFB is looking to recruit a SFA Analyst who would be responsible for aligning and executing the existing SFA & Digitization strategy.
- He/She will work closely with IT and Sales teams to implement and execute new projects on core SFA-CRM platform and execute sales feedback on existing system.
- The SFA analyst will also be responsible to introduce and implement new technologies and enablers for the field force in the areas of Mobility and Analytical insights.
Responsibilities
- Identifying new avenues to enhance existing features and services in the existing SFA system along with introduction of new technologies and automation implementation for sales force.
- End to End Project management (Requirement Documentation, Testing, Pilot and Launch. Will also have core responsibility of driving usage of SFA & Digitization Enablers/Solutions
- Setting up robust process on Data maintenance, Query resolution, Quality check measures on Analytics to field force and internal teams.
- Ensuring decongestion of manual process and implement SOPS on SFA processes (Customer management process on the CRM platform, KPI measurement, planning, reporting and expensing timelines for all field colleagues)
- Ensuring ongoing connect with Sales, Marketing and Commercial teams through training interventions and meetings on feedback and sharing insights.
- Ownership and smooth maintenance of all SFA tools supporting all divisions across affiliates.
- Implementation and adoption of best-in-class tools, processes, and methodologies in SFA process.
- Ensuring timely and quality completion of projects by working with cross functional teams and IT
- Providing Execution insights to commercial teams for decision making.
Requirements
- Candidate must have 4 to 6 years of SFA Analyst or Business Analyst experience in credible FMCG.
- Should be well versed with BI tools like - Power BI and Tableau
- Have a relevant bachelor’s degree and professional certifications or MBA.
Key Competencies
- An ideal candidate should possess knowledge on new technologies including implementation of CRM platforms in previous stints.
- Must possess strong understanding of IT processes including BRD & Testing and should have project management capabilities/certifications (PMP)
- Ability to lead a team of Sales force coordinators across regions.
Technical Competencies
- CRM, Salesforce Certified
- Problem solving skills/Solution oriented, PMP certification.
- Analytical/BI tools- Excel, Power BI.
- Communication - High on written, spoken and presentation and marketing skills.
- Strong Customer connect and service orientation.
Method of Application
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