Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.
Responsibilities
Release Planning & Execution
- Lead the end-to-end release process for infrastructure components (network, compute, storage, and cloud services).
- Coordinate with platform, security, and application teams to ensure release readiness.
- Manage release calendars, change windows, and communication plans.
Technical Support & Troubleshooting
- Resolve escalated L2 application issues and coordinate with L3 and development teams for permanent fixes.
- Perform root cause analysis and monitor application logs, performance metrics, and system health using tools like Splunk, AppDynamics, or New Relic.
Team Leadership & Coordination
- Mentor and guide L2 support engineers, ensuring adherence to SLAs and operational best practices.
- Manage ticket queues, prioritize incidents, and maintain clear stakeholder communication.
- Collaborate with DevOps, QA, and infrastructure teams to support deployments and environment stability.
Process & Documentation
- Maintain detailed runbooks, SOPs, and knowledge base articles.
- Ensure compliance with ITIL processes and internal security policies.
- Produce monthly reports on application performance, incident trends, and resolution metrics.
Environment & Tools Management
- Support applications hosted on Linux/Windows servers and cloud platforms (AWS, Azure).
- Work with databases such as MSSQL, PostgreSQL, Oracle (MongoDB is a plus).
- Use scripting or programming languages (Python, Java, C#, .NET) for automation and diagnostics.
Qualifications
Education & Certifications
- 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
- ITIL Foundation or Managing Professional certification.
- Microsoft Certified: Azure Administrator Associate.
- AWS Certified SysOps Administrator – Associate.
- Splunk or AppDynamics Certified Power User.
- Red Hat Certified System Administrator (RHCSA).
- Certified Kubernetes Administrator (CKA) (for containerized apps).
- Java SE Programmer Certification.
- Certified DevOps Engineer – Azure or AWS (for CI/CD and automation).
Experience & Skills
- 4+ years of application support experience, including 2+ years in a lead/senior role.
- Strong understanding of application architecture, APIs, and integration points.
- Hands-on experience with Java runtime, APIs, and frameworks (e.g., Spring Boot).
- Expertise in application server monitoring, API management, observability, and logging.
- Skilled in log analysis (Splunk, AppDynamics, New Relic).
- Experience with cloud environments and CI/CD pipelines is a plus.
- Strong problem-solving, stakeholder management, and communication skills.
- Familiarity with FinTech or banking compliance standards is preferred.
- Proven ability to lead in a fast-paced, high-compliance environment.
- Multi-country or Pan-African experience is advantageous.
Method of Application
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