Senior Manager, Field Control & Network Services at IHS Towers

For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business and consumer demand for mobile and data. We are the partner of choice for Africa’s and the world’s leading network operators because they demand the widest reach and highest reliability for their customers, and the highest standards of governance and operational excellence for themselves. Our long-term contracts and strong sustainable cash flows mean IHS is a unique, low risk entry point for investment in Africa. Over the last four years, IHS has brought over US$5 billion of investment to the continent. Our belief is that the future economic and social development of Africa will be exponentially accelerated by mobile connectivity, and our team of over 1,000 engineers in five countries is focused on making this happen. We are committed to developing our people and the communities we serve, and to help people and businesses across the region build a powerful, prosperous future - by Africa and for Africa. IHS is Africa’s leading mobile infrastructure company. Founded in 2001 by an experienced team of engineers and business people, IHS serves clients responsibly in the building and managing of effective telecommunications infrastructure and by employing the highest quality people, services and equipment.

Job Purpose

• Ensure technical audits are executed across all operational sites to identify, report, and resolve active and passive faults.

Key Responsibilities

• Develop and guide implementation of the work unit’s strategies, providing leadership and direction in setting routine and non-routine schedules for team-members and ensuring ongoing evaluation of reports, policies, processes, and work procedures.
• Provide inputs for the function’s budgeting and control activities.
• Collaborate with Operations, key customers, and customers’ active infrastructure vendors on initiatives to drive improvements in network performance.
• Trigger reviews of diesel allocation schedules across affected sites to eliminate waste.
• Lead continuous search for improved alternatives to boost service delivery and efficiency to customers, including proper load dimensioning and authentication per customer.
• Develop operational roadmap and long-term plan for the team, covering site audits, territorial uplifts, and network performance.
• Review and approve reports on all audited/ retrofitted sites within the company’s tower portfolio.
• Lead execution of special projects assigned to the team in relation to performance improvement initiatives.
• Ensure continuous improvement of processes and procedures to foster efficiency and optimal service delivery to customers.
• Develop and sustain a knowledge transfer program within the team.
• Oversee effective management of all second-level site performance issues.
• Work with leaders of other accountable teams across the business to effectively manage and address issues which may interfere with completion of projects and tasks assigned to the team, including but not limited to communal unrest, security and movement restrictions, crime (vandalism, theft), regulatory concerns, strike actions, fraud, etc.
• Promote communication among colleagues to drive information flow and curb problems that may arise.
• Prepare and submit reports to the Director, Business Decision Support.
• Manage relationships with partners and vendors.
• Perform other tasks, duties and responsibilities as assigned by the Director, Business Decision Support.

Qualifications
Job-Specific Competencies
Functional

• Network Performance Analysis & Reporting
• Project Performance & Control
• Site/ Infrastructure Audit
• Quality Assurance
• Knowledge of Active Systems – Radio, Tx
• Knowledge of Passive Infrastructure – Power Systems & Equipment, Cooling, AC & DC environment
• Business Communication

Behavioural

• Collaboration & Teamwork

Additional Information

Qualifications & Experience Required

• Bachelor’s degree/ HND in Electrical & Electronics Engineering, Computer Science, Mechanical Engineering, or any related discipline.
• Masters in Telecommunications or professional certification in Project Management, e.g. PMP or Prince2, will be an asset.
• Minimum of +14 years’ experience in the telecoms industry with demonstrable network operations, quality assurance, technical audit, and vendor management experience.

Organizational Competencies

• Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.
• Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.
• Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.
• Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.
• Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Method of Application

Signup to view application details. Signup Now