At TeKnowledge, we turn complexity into clarity – and potential into progress. We go beyond problem-solving to transform how you grow. By blending cutting-edge technology with expert insight, we help enterprises, governments and tech vendors tackle their biggest challenges while preparing them for what’s next. From strategy to execution, we drive smarter, faster, and more sustained innovation—empowering organizations with the capability and control to lead with confidence.
Req ID: 16978
Job Summary
- We're seeking a Senior Manager, Operational Transformation and Optimization to lead the transformation of IT operations, establish robust processes and tools, and align teams with ITIL best practices.
- This role is responsible for ensuring seamless IT operations, driving continuous improvement initiatives, and delivering excellent customer experience.
- The ideal candidate will have extensive experience in IT service operations, organizational scale-up, and technology transformation, with a proven ability to support Group FinTech's strategic goals for profitable growth and operational excellence.
Responsibilities
- Lead the transformation of IT operations, ensuring alignment with ITIL best practices.
- Establish and manage robust processes and tools to enhance IT operations.
- Drive continuous improvement initiatives to ensure seamless IT operations.
- Collaborate with cross-functional teams to successfully implement IT operations strategies.
- Oversee the hiring, scaling, and alignment of team members to support IT operations transformation.
- Develop and maintain key performance indicators (KPIs) to measure the effectiveness of IT operations transformation and automation.
- Ensure excellent customer experiences by maintaining high standards of IT service delivery.
- Support Group FinTech's strategic goals for profitable growth and improved operational performance.
- Establish governance and reporting mechanisms for IT operations transformation.
- Manage escalation processes to resolve operational issues promptly.
- Own and track financial expenditures related to IT operations transformation.
Qualifications
Education & Certifications:
- 4-year degree in Information Science, Information Technology, Computer Science, Engineering, or related field.
- MBA with focus on IT Service Delivery.
- ITIL Certification (Foundation, Expert v3, or Managing Professional/Master preferred).
- Lean Six Sigma (Green Belt or Black Belt).
- COBIT Certification.
- PRINCE2 or PMP Practitioner.
- TOGAF® Certification.
- CGEIT (Certified in the Governance of Enterprise IT).
Experience:
- 15+ years of experience in IT Service Operations and/or Support functions.
- 10+ years of experience in technology across FinTech, financial services, insurance, banking, or mobile money.
- 5+ years of experience in scaling organizations and driving change initiatives.
- Strong leadership and team management skills.
- Proven expertise in applying ITIL best practices to IT operations.
- Experience in establishing and managing IT processes, tools, and KPIs.
- Strong analytical and problem-solving skills.
- Excellent communication, collaboration, and project management skills.
- Customer-focused mindset with commitment to delivering high-quality IT service delivery.
Why You’ll Enjoy It Here:
- Be Part of Something Big – A growing company where your contributions matter.
- Make an Immediate Impact – Support groundbreaking technologies with real-world results.
- Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
- Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
- We Care – Integrity, empathy, and purpose guide every decision.
- We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.
Method of Application
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