Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.
Responsibilities
Provisioning & Lifecycle Management
- Design, implement, and maintain modern device provisioning workflows using Microsoft Intune (Autopilot, ESP, Enrollment Profiles).
- Manage and optimize SCCM infrastructure for OS deployment, application packaging, and patch management.
- Develop and maintain custom device imaging solutions across hardware platforms.
- Automate provisioning tasks using PowerShell and other scripting tools.
Documentation & User Support
- Create adoption materials, including manuals, presentations, and technical documentation.
- Maintain accurate documentation of provisioning processes, configurations, and SOPs.
- Provide technical support and training to end-users.
System Performance & Security
- Monitor and troubleshoot provisioning failures, deployment issues, and endpoint compliance.
- Ensure data integrity, security, and compliance with company policies, GDPR, and PII standards.
- Collaborate with security and compliance teams to enforce device configuration baselines and policies.
- Participate in crisis management, incident response, and vulnerability assessments.
Collaboration & Continuous Improvement
- Work closely with IT and business stakeholders to align solutions with organizational needs.
- Contribute to capacity planning, upgrades, and system optimization.
- Stay informed on new security technologies, systems, and services, proactively identifying opportunities for innovation.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (required). Technical or Master’s degree preferred.
- 5 –9 years of experience in device provisioning, endpoint management, or related IT roles.
- Proven experience with Microsoft Intune, SCCM, OS deployment, and application packaging.
- Hands-on experience with automation and scripting (e.g., PowerShell).
- Strong troubleshooting, analysis, and problem-solving skills.
- Infrastructure & Security certification or relevant experience/knowledge (required).
- Security certifications such as CompTIA Security+, CEH, CISSP, GCIH, or OSCP (advantage).
- ITIL v3/v4 Foundation (advantage).
- Analytical thinking and system performance optimization.
- Excellent verbal and written communication skills.
- Strong collaboration and project management abilities.
- Customer-service orientation with commitment to high-quality support.
- Proactive, adaptable, and eager to learn new technologies.
- Ability to manage multiple tasks/projects and meet deadlines.
- Knowledge of security best practices, compliance, and regulatory requirements (GDPR, PII).
- Professional fluency in English (written and spoken).
Method of Application
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