Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
Job Description
- Provide technical support service via phone, email, and other channels as required to clients.
- Providing primary backup for networks should they fail
- Ensuring the effective administration of a new business network
- Performing troubleshooting on all programs when required
- Preparing post-mortem reports and performing trend analysis when there are system failures
- Developing proposals and helping to finalize opportunities that reduce expenses
- Developing and maintaining all of the comprehensive paperwork associated with the implemented network
- Assisting other departments when it comes to localized issues
- Coordinating with various different departments to help develop a Linux network design that runs smoothly
- Managing all of the technical network resources for both projects and the business as a whole
- Assisting and providing consultancy services to clients (should it be required)
- Supervising and ensuring there is an optimal level of technical backup at all times
- Administering and ensuring project completion standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Proper vendor engagement and providing prompt and accurate feedback to customers.
- Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship.
Requirements
- Candidates should possess relevant qualifications with 3 - 5 years experience.
Method of Application
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