Senior NOC Engineer at Netcom Africa

Built from the ground up for high-speed broadband IP communications, Netcom Africa Limited has been the leading ICT provider of corporate tailored solutions in western Africa since 2004. Our communications product suite is best in class using the latest generation technologies in communications and supported 24/7 by some of the most experienced customer support and technical engineers in the industry. Today our network reaches major business centers with access to 154 countries. We own and operate our own infrastructure with clear channel capacity leasing on all available subsea cable systems landing in Nigeria for redundancy. We are the only ICT provider in Nigeria able to guarantee a service Availability of 99.5% delivering quality standards comparable to USA and Europe. Our Quality Focus TL9000Netcom is Africa’s first ISO9001:2008 and TL9000 certified company, bringing international telecommunication standards to the continent.

Key Deliverables:

• Monitor, troubleshoot, and resolve all network elements.
• Provide 2nd level support to resolve escalated issues in timely fashion.
• Perform network surveillance, proactively responding to network outages and incidents
• Escalate problems to 3rd level support within the Operations Centre, within expected time of resolution
• Ensure all incident tickets logged for outages are resolved and closed within agreed SLA

Knowledge, Skills and Behavior required to succeed in Role:- 

• 1st Degree in Computer Engineering or Electrical Engineering field.- Network troubleshooting and maintenance experience- Ability to work during night hours (shift mode)
• Minimum of 5 years of technical experience in the telecoms industry.
• Good understanding of wireless communications technology
• Accurate documentation and report generation skills.

Method of Application