AMECRON Nigeria Limited is an indigenous firm established and incorporated on the 26th of June 1980, under the companies and allied matters decree of Nigeria, 1968. Primarily set up, as a consulting Civil Engineering firm, the company served both the private and public sectors for a decade, before entering into the Oil and Gas industry in the turn of the decade (1990).
Description
General Services:
- 1st and 2nd Line Incident Management
- 1st and 2nd Line Incident Management
- 1st and 2nd Line Incident Management
- 1st and 2nd Line Incident Management
- 1st and 2nd Line Incident Management
- Request Management
- Change and Problem Management
- OS Backup Management
- Asset Inventory, Support Documentation and Spares Management
- Hardware Infrastructure management/support.
Specific User Services:
- PARS Restore
- Storage Provisioning
- Tape Restore Request.
Backend Services:
- Daily Backup Exception Report Management
- Daily Filer Status Monitoring
- Monthly Tape Backup Progress Reporting
- Failed Disk Replacement
- SharePoint Daily Backup Management
- Internal Audit of Monthly Tape Backup Process
- Normalization of Storage Infrastructure Aggregates
- Normalization of Storage Infrastructure Volumes
- Storage Vulnerabilities Remediation
- Housekeeping of Storage Restored Volumes
- SAP ERP System Refresh
- Daily uploading of SOx Evidence.
TOE Compliance:
- Infrastructure / Platform.
Support to other teams:
- Project Activities
- IT Clinic
- Support to other support teams ( Linux, database)
- Control ACD and Documentation Reviews
- Compliance Remediations
- Vulnerability Remediations
- Audit Response.
Activity Description:
- Review and respond to User and Monitoring tool mails
- Review and respond to device status reports
- Review and respond to service now ticket
- Review and respond to MS Teams calls
- Review and respond to ACD calls
- Review and respond to User requests
- Plan and execute changes
- Ensure monthly data backups
- Maintain and update device support and spare records
- Provide hardware support for Netapp and Oracle Tape Library
- Project Archival Retrieval System Restores
- Deploying new storage requirements to users
- Restore of data from Monthly Tape Backup
- Monitor Daily Backup Report Status and resolve exceptions (Backup Failures if any)
- Health check status of Storage Infrastructure
- Progress tracking report of Monthly Tape Backup Activity
- Resolution of Storage Failed Disks as applicable
- Monitor & Resolve SharePoint Separate Full Farm and Database Daily Backup
- Completion Verification of Monthly Tape Backup Activity
- Ensure Storage Aggregates are within acceptable thresholds
- Ensure Storage Volumes are within acceptable thresholds
- Close out any identified storage infrastructure vulnerability
- Cleanup of restored volumes after confirmation from Requestor
- Backend refresh of SAP Data during ERP System Refresh Activity
- Daily Storage SOx Evidence uploading into SharePoint
- Provide support to project delivery
- Customer Engagement Sessions
- Adhoc support team requests
- Process Documents
- Remediation of all events of interest on controls for SOx and Non-SOx assets
- Remediation of all events of interest on controls for D&M SOx and Non-SOx assets (5 controls)
- Respond to Audit queries from LOD2 and External auditors
- Ensure TOE compliance for infrastructure firmware
- Provide support to project delivery
- Customer Engagement Sessions
- Adhoc support team requests
- Process Documents
- Remediation of all events of interest on controls for SOx and Non-SOx assets
- Remediation of all events of interest on controls for D&M SOx and Non-SOx assets (5 controls)
- Respond to Audit queries from LOD2 and External auditors.
Method of Application
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