Senior Supervisor, Data Center Customer Operations at Equinix Nigeria

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Job Summary

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

Responsibilities
Leadership:

• Provides direct supervision to professional individual contributors and/or skilled, support individual contributors
• Plans core duties for the team to complete
• Ability to manage and supervise the project team

Systems Support:

• Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
• Summarizes the findings during the troubleshooting and produces Incident Reports for the customer

Installation:

• Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
• Performs testing of cables before handing to customer

Vendor Management:

• Manages, briefs, and instructs vendors for installation, testing, and labeling 

Maintenance:

• Performs preventive maintenance to Data Center equipment to prevent faults from occurring

Project Management:

• Handles multiple projects and assists in designating work to team

Technical Expertise:

• Extensive knowledge in network and equipment platforms, systems, and circuits

Qualifications

• Typically requires a proven years of related experience with a Bachelor’s degree, or equivalent work experience

Method of Application

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