Blue Pearl Consulting is a boutique management consulting firm with a focus on helping businesses achieve sustainable competitive advantages. Mission: To be fanatical about solving problems and delivering superior solutions to our clients that maximize bottom line results. Vision: To be the go-to trusted partner for our clients, providing strategies and actionable solutions that position them for sustainable growth. Values: Integrity - We do the right thing, without compromise and without regards to consequences.
Job Description
- We are seeking a skilled and experienced Server L2 Windows Engineer to join our IT team.
- The ideal candidate will be responsible for the administration, maintenance, and support of our Windows server environment, ensuring optimal performance and reliability.
- This role requires in-depth knowledge of Windows operating systems and experience with troubleshooting server-related issues at a Level 2 (L2) capacity.
Responsibilities
Server Administration:
- Manage and maintain Windows servers, ensuring system uptime, security, and performance.
- Perform routine server maintenance tasks, including updates, patches, and backups.
- Configure and deploy server hardware and software as needed.
Troubleshooting and Support:
- Provide Level 2 (L2) support for Windows server issues, resolving escalated incidents that require specialized technical expertise.
- Diagnose and troubleshoot server performance issues, connectivity problems, and configuration errors.
- Work with Level 1 support teams to ensure effective handover and escalation of issues when necessary.
Monitoring and Optimization:
- Continuously monitor Windows server performance and health, utilizing monitoring tools to proactively identify potential issues.
- Conduct performance tuning and optimization to ensure server efficiency and reliability.
- Implement and maintain server documentation, including configurations and troubleshooting procedures.
Security and Compliance:
- Ensure all Windows servers meet security standards, applying patches and updates to address vulnerabilities.
- Conduct regular security audits, backups, and restore testing to maintain data integrity and compliance with IT policies.
- Collaborate with the security team to implement best practices and policies.
Collaboration and Communication:
- Work closely with other IT teams, such as network, storage, and application support, to troubleshoot and resolve complex issues.
- Communicate effectively with end-users and stakeholders, providing updates on server health and maintenance schedules.
Qualifications
- Education: Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
- Experience: Minimum 3-5 years of experience in Windows server administration, with at least 1-2 years in an L2 support role.
- Certifications: Microsoft certifications (such as MCSA, MCSE) are a plus.
Skills and Competencies:
Technical Skills:
- Proficiency in Windows Server OS (2012, 2016, 2019, or newer).
- Strong troubleshooting skills and experience with server monitoring tools.
- Knowledge of Active Directory, Group Policies, DNS, DHCP, and other Windows server functions.
- Familiarity with server virtualization technologies (e.g., VMware, Hyper-V) is a plus.
Soft Skills:
- Excellent communication skills and ability to work collaboratively within a team.
- Strong organizational skills with attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
Method of Application
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