Proven methodology, profound impact, and sustainable results. These are the component that makes our company unique. At Fadac Resources we provide businesses with human capital solutions that can help improve oral performance while reducing employment practice risk. We can assist organization no matter how large or small to establish , outsource and trouble shoot any human resources functions/ challenges . Our believe is that people are the greatest asset in the organization regardless of the business size, industry and market share. We provide the best professionals backed with solid years of experience and knowledge, and their job is to integrate solutions for your business needs.
Our client is a leading service & retail-based company in Nigeria with a commitment to providing the best electronic products, installation, and after-sales services. Due to expansion, they need a Service Centre Manager.
JOB RESPONSIBILITY:
- Daily Service Operation Handling
- Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel)
- Daily TAT monitoring
- Escalation monitoring and handling
- Revenue generation from OOW and AMC.
- Technical support for all the products for repair and service.
- Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis
- Training arrangement for Service centre (CRM/ERP, Customer Service & Technical)
- SOP implementation of Service Operation.
- Spare Part planning and warehousing for service operations, across service centres.
- Dealer escalation resolution and issues handling.
JOB REQUIREMENTS:
- Minimum 5 years related experience in Electronics Service Centre
- Bachelor Degree (BE preferred)
- Ability to effectively communicate with people at all levels and from various backgrounds
- Receptive to Travel
- Resource Management & Project Management experience
Method of Application
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