We at The Alternative Bank believe that everyone should have a viable and credible alternative to the conventional banking model. Our solutions are borne out of a detailed customer value architecture where we create specific offers to assist with your financial needs.
Job Objective
- Responsible for review of existing/new Services
- Assist the Service Design Manager in managing the Service Design Lifecycle, Service availability, capability as well as Service Level Management.
Educational Qualification and Skills
- Candidates should possess a Bachelor's Degree in a relevant field
- Must have a valid NYSC Certificate
- Quality Decision Making & Problem-Solving skills
- Project Management Skills
- Excellent communication and interpersonal skills.
- Analytical mindset with attention to detail.
- Ability to work independently and as part of a team, collaborating with internal stakeholders to achieve business goals.
Functional / Technical Competencies:
- Knowledge of Banking Operations
- Knowledge of ITIL
- Knowledge of ISO20000-1
- Communication
- Documents/Records Management
- Knowledge of Service Management Solutions
- Stakeholder Management
- Knowledge of Hardware, OS, etc.
General Competencies:
- Communication skills
- Interpersonal relations
Behvavioral Competencies:
- Empathy
- Respect for Ethical Conduct
- Initiative
- Decision quality & Problem solving
- Time & Self-Management
Organizational Competencies:
- Execution (Bias for action)
- Excellence (Focus on high performance)
- Continuous Learning
- Service Excellence (Internal or External)
- Digitization
Method of Application
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