International Energy Insurance Plc is Nigeria’s first Energy-focused Insurance Company, experts in first class underwriting solutions for offshore and onshore risks, as well as general insurance business.
Duties and Responsibilities
- Ensure logging and follow-through to resolution of all incidents and service requests on the IT ServiceDesk solution
- Generate scheduled and on-demand reports on IT service levels delivery
- Follow up on all logged incidents and service requests to resolution
- Ensure optimal utilization of the IT Service Management tools
- OS Support - Windows, MacBook, Windows Server 2012 R2, 2016, CentOS
- Provide support of Microsoft products such as Office (various versions)
- Troubleshoot, diagnose, and resolve technical hardware, software and/or network issues
- Be responsible for maintaining the web/video conferencing and collaboration applications; Zoom, Microsoft Teams
- End user and product support for printers and photocopiers
- Provision of onsite and/or remote troubleshooting and support to end-users
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Escalate unresolved problems to a higher level of support
- Record events and problems and their resolution in logs
- Provide one on one training when requested
- Manage the IT recycle program for the organization
- Be the first point of contact for staff on collection of new hardware and replacement of Hardware.
- Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
- Ensure the IT Assets inventory is kept up to date
Educational Qualification & Trainning
- A Bachelor’s Degree in information technology, computer science, or related field.
- Minimum of 2-4 years’ Work experience.
Skills and Abilities:
- First line software maintenance and support (Email and Collaboration Platform, Network Infrastructure and other IT Hardware and Peripherals)
- Possessing specialist knowledge of operating systems, devices, applications and software
- Possessing knowledge of IT service management processes
Method of Application
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