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Service Fufillment & Support Engineer at IpNX Nigeria Limited

IpNX Nigeria LimitedLagos, Nigeria Networking and Tech Support
Full Time

ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.

Purpose

  • Enhance customer service by reducing downtime and improving service delivery.

Key Results (KPIs):

  • Restore service failures within set timeframes
  • Implement new projects seamlessly
  • Provide prompt communication via OTRS
  • Execute preventive maintenance on the network
  • Support sales with bid documents and technical prep
  • Ensure timely project completion and inventory management

Qualifications & Skills

  • Academic: Bachelor's Degree in Computer or Electrical Engineering
  • 3+ years in telecom, tech-savvy, teamwork
  • Professional: CCNA, CCNP
  • Customer-centric, LAN/WAN design, problem-solving
  • International collaboration, network device expertise
  • Hands-on with protocols, routing, security
  • Network automation awareness

Method of Application

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