Trusoft Limited is an indigenous software company, specialising in the design and development of software solutions. Trusoft has built its brand around creating software solutions adapted to the local market, but competing in quality in the international markets. Our products and solutions ranges through the educational, medical, and financial sectors. We believe our solutions are going to transform the technological landscape in Nigeria, by producing software technologies that change the life of the average consumer. Our solutions are driven by insight, value, quality and an insatiable desire for continuous improvement. We believe in giving our clients value for money and we do that by working collaboratively and closely with our clients; the results of this has always been successful projects.
Overview:
- As a Service Management Engineer/Service Engineer, you will be responsible for ensuring the smooth operation and delivery of IT services within an organization.
- You will collaborate with various teams to design, implement, and maintain service management processes and systems, while also troubleshooting and resolving any issues that arise.
Key Responsibilities:
- Service Delivery: Manage the end-to-end delivery of IT services, ensuring that they meet agreed-upon service levels and customer expectations.
- Incident Management: Respond to and resolve service incidents in a timely manner, minimizing impact on business operations.
- Problem Management: Investigate recurring incidents and identify underlying problems, implementing solutions to prevent future occurrences.
- Change Management: Coordinate and oversee changes to IT services, ensuring that they are implemented smoothly and with minimal disruption to users.
- Service Improvement: Continuously review and improve service management processes and procedures to enhance efficiency and effectiveness.
- Service Monitoring: Monitor the performance and availability of IT services, identifying and addressing any issues proactively.
- Documentation: Maintain accurate documentation of service management processes, procedures, and configurations.
- Collaboration: Work closely with other IT teams, such as infrastructure, development, and support, to ensure seamless service delivery and alignment with business goals.
- Vendor Management: Manage relationships with external vendors and service providers, ensuring that they deliver services in accordance with agreed-upon contracts and service levels.
- Training and Knowledge Sharing: Provide training and support to internal teams on service management best practices and tools, promoting a culture of continuous learning and improvement.
Requirements:
- Bachelor's degree in computer science, information technology, or a related field.
- Previous experience in IT service management or a related role.
- Proficiency in IT service management frameworks such as ITIL (Information Technology Infrastructure Library).
- Strong analytical and problem-solving skills.Excellent communication and interpersonal abilities.
- Ability to work effectively both independently and as part of a team.
- Certification in ITIL or other relevant certifications (e.g., CompTIA IT Fundamentals, Microsoft Certified: Azure Fundamentals) is a plus. meetings with vendors or clients.
Method of Application
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