9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
Job Summary
- Assist in translating concepts and ideas into products and services, thus ensuring that approved concepts relating to consumer segments are converted to product design specifications and manage the end-to-end delivery of products and services.
Roles and Responsibilities
- Develop the product design specification for all approved concepts from Consumer Segments.
- Coordinate with key stakeholders (IT, Engineering, Commercial, Finance, Customer Experience and Revenue Assurance) involved in the implementation of consumer segment products and services
- Conduct research on key consumer segment-related products and services, as well as developments and trends in the telecommunications industry.
- Document the FAQ’s for new all consumer products and services and lead the facilitation of product training before the launch of services.
- Review all test cases developed by the QA team for all consumer products and services to ensure that the test cases are aligned with the product requirements.
- Propose modifications to enhance products/services within the consumer segment by identifying potential product and service innovations and proffer recommendations on identified concepts through to launch.
- Assist in monitoring, evaluating and reporting on the performance and quality of all consumer services in line with defined functionalities and specifications.
- Attend unit/team meetings as required.
- Coach, supervise and direct the activities of subordinates/junior staff (where applicable).
- Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Product Analysis and Design
- Perform any other duties as assigned by the Manager, Product Analysis and Design
Education and Experience
- First Degree or its equivalent in a relevant discipline.
- Three (3) to five (5) years of relevant work experience.
Method of Application
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