Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clients leaving their mark on the world. Our experience and expertise enable companies to focus on their core objectives, expand their service offering and exceed their customer expectations.
Overview:
- We are seeking a SCIM SME to join our team. As a SCIM SME, you will provide technical leadership, support, and expertise.
- You will mentor team members, troubleshoot issues, and ensure customer satisfaction.
- If you have experience in customer service, software support, or IT operations, and are passionate about technology, we encourage you to apply.
Responsibilities:
- Provide in-depth knowledge of SCIM protocols, standards, and best practices.
- Troubleshoot and resolve complex customer issues.
- Analyze product bugs and collaborate with development teams.
- Stay updated on industry trends and technology advancements.
- Mentor and develop team members, fostering a culture of continuous learning.
- Conduct training sessions and create training materials.
- Lead team improvement initiatives and contribute to process optimization.
- Act as a point of escalation for complex cases within the team.
- Assist customers with technical inquiries and provide guidance.
- Manage escalations and ensure timely resolution of customer issues.
- Collaborate with cross-functional teams to address customer needs.
- Analyze team performance metrics and identify areas for improvement.
- Prepare reports and presentations for management.
Qualifications:
- Proven experience in a technical leadership or SME role.
- Minimum 4 years of experience in customer service, software support, or IT operations.
- Strong analytical skills and problem-solving abilities.
- Excellent communication and collaboration skills.
- Experience in training and development.
- Ability to mentor and develop technical talent.
- Good to have experience in process improvement and change management.
Method of Application
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