Licht Tech Limited, a Competency Enrichment and Skills Development Company is committed to empowering individuals and organisations with capacity building tools designed to optimize their personal, professional and corporate effectiveness. Our objective is to assist organisations achieve exceptional superior performance from investments in their human capital by providing highly stimulating and interactive forum for finding practical solutions to organizational human capital challenges.
Role Description
- This is a full-time on-site role for a Support Engineer.
- The Support Engineer will be responsible for troubleshooting technical issues, providing technical support to customers, and ensuring excellent customer service in operating systems.
- Manage and reply to all tickets created on the customer management system.
- Responsible for Customer management issues.
- Actively listen to the customers and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues.
- Facilitate customer resolution for escalated calls and engage the necessary technical support.
- Customer Support- be proactive, working to fix the problem while communicating updates.
Qualifications
- Bachelor's Degree, HND or OND in Computer Science, Information Technology, or related field with 2 years experience
- Troubleshooting and Technical Support skills
- IP Protocols-must be proficient in Basic Internet Protocols.
- Customer Support and Customer Service experience
- Knowledge of Operating Systems
- Excellent problem-solving and communication skills
- Ability to work independently and collaborate with a team
- Certifications in relevant technical areas are a plus
- NYSC member can also apply for this role
Method of Application
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