SecureID Limited is the first certified smartcard manufacturing plant in sub-Saharan Africa and are capable of manufacturing all kinds of cards including highly complex Polycarbonate Cards.
Responsibilities:
Internal Business Processes and Compliance Perspective
- Ensure that all devices on SecureID’s network are maintained functional and secured with minimum downtime (2%).
- Determine minimum acceptable notice for service outages. Communicate planned outages to staff.
- Determine and implement work-around with redundant links to eliminate service outages.
- Maintenance of all network devices.
- Systems and software audit and inventory
Monitoring:
- Keep logs of client connection complaints comprising:
- Time of complaint
- Time of resolution
- Duration
- Reason
- Resolution and Advice head of the department on monetary implications for the company
- Maintain an incidence report database showing incidence, time escalated, time resolved, and lessons learned.
- Assist the Head of IT in developing and monitoring KPIs.
- Liaising with our network consultants and providers to ensure timely delivery and quality services at the best price. 6. Ensure that the internal systems and network in the plant area are maintained as per Visa and MasterCard standards.
- Any other responsibilities/tasks assigned by the Head of IT.
Customer Perspective
- Establish and maintain strong working relationships with internal and external customers.
Learning and Growth / Innovation
- Continually seek out new ways of improving our operations.
Targets:
- Client issues are to be resolved or escalated within an average stipulated escalation matrix usually between 30 minutes to 2 hours.
Educational & Professional Requirements
Competencies & Skills
- Good communication skills
- Strong networking skills
- Excellent analytical skills
Benefits:
- Medical insurance
- Annual leave benefits
- Pension
- Group Life Assurance
Method of Application
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