We at The Alternative Bank believe that everyone should have a viable and credible alternative to the conventional banking model. Our solutions are borne out of a detailed customer value architecture where we create specific offers to assist with your financial needs.
Job Objective
- To supervise all activities of e-channel support operations to ensure all channels are available and reliable at all times,
- Communicate service status to business and ensure user’s complaints are resolved in a timely.
Educational Qualification and Skills
- Candidates should possess a Bachelor's Degree in a relevant field
- Must have a valid NYSC Certificate
- Quality Decision Making & Problem-Solving skills
- Project Management Skills
- Excellent communication and interpersonal skills.
- Analytical mindset with attention to detail.
- Ability to work independently and as part of a team, collaborating with internal stakeholders to achieve business goals.
Functional / Technical Competencies
- Knowledge of e-products & services
- Knowledge of Microsoft Office Suite, Windows server and Linux-based servers
- Service Level Management
- Research orientation
- Stakeholder management
- Application Management and Monitoring
- Project Management
- IT security.
General Competencies:
- Communication skills
- Interpersonal relations.
Behavioural competencies:
- Empathy
- Respect for Ethical Conduct
- Initiative
- Decision quality & Problem-solving
- Time & Self-Management.
Organizational Competencies:
- Execution (Bias for action)
- Excellence (Focus on high performance)
- Continuous Learning
- Service Excellence (Internal or External)
- Digitization.
Method of Application
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