Koins Microfinance Bank Limited is a fully licensed technology and impact-driven microfinance bank that focuses on driving financial inclusion. Loans / Savings/ Investments.
KEY ROLES & RESPONSIBILITIES
- Ensure all E-channels platform function optimally: Internet banking, Mobile App, ATM, POS, Cards etc.
- Daily settlement of all Electronic channel’s transactions
- Daily Reconciliation of E-channels accounts.
- Rendition of internal and regulatory reports
- Debit card issuance
- PIN issuance and Support
- Profiling Cardholders for Web payments (SAFETOKEN and 3D Secure)
- Management and project implementation of all E-channels platforms.
- Pilot test and Support for deployment of channels.
- Dispute Arbitration/Resolution
- Ensure prompt resolution of customers compliant and enquiries on E-channels issues.
- Customer support and feedback
REQUIRED SKILLS & COMPETENCIES
- Great problem-solving skills.
- Consistent with the ability to deliver by promptly meeting deadlines.
- Great customer-centric skills
- Excellent interpersonal communication skills
- Proficient with Excel
Method of Application
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