Tertiary level education forms the bedrock of high level manpower development in any nation. This highlights the need for a qualitative education at this level. There is a dearth of instructions and infrastructure to cater for the needs of our ever increasing number of secondary school leavers. This has made it imperative for the private sector to take initiatives in the areas of providing tertiary education, especially for an organization that has a track record in providing high quality education. The Nigerian Turkish International College started with humble beginnings in September 1998. The school opened with 23 students on a rented site at Cairo Street, Wuse 2, Abuja. Like an acorn, the NTIC has proliferated into a network of schools located in Abuja, Kano, Kaduna, Lagos, Ogun and Yobe States. This phenomenal growth is attributable to the quality of Education obtainable in the NTIC Group of Schools. It is against this background that the parents and students of the NTIC have mounted pressure on the Management to establish a university that will carry on the tradition of the NTIC at the tertiary level. In response to this, the parent company of the NTIC (SURAT Nigeria Ltd) came up with the idea of having a world class university in Abuja. This is how the Nigerian Turkish Nile University was born.
We are currently looking to engage a highly competent and result-oriented Tech Support Specialist with strong personal & professional integrity to join our dynamic workforce.
Responsibilities
The Tech Support Specialist will play a crucial role in guiding enrolled students through every step of their academic journey, ensuring their active participation in course activities, and ultimately facilitating their successful completion of studies, culminating in the timely attainment of certificates.
He/she is expected to;
- Oversee the management and maintenance of Nile Digital Education's entire IT ecosystem, including the website, registration portal, CRM systems, and Learning Management Systems (LMS).
- Ensure the smooth operation and functionality of all IT systems and applications, conducting regular assessments and audits to identify areas for improvement and implement proactive measures to enhance system security and efficiency.
- Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and reliability.
- Coordinate the maintenance and management of Nile Digital Education's IT infrastructure, including servers, networks, and hardware devices.
- Assist users with account setup, resolve access issues, and navigation within the LMS environment.
- Troubleshoot and resolve technical issues related to course materials, assessments, and student records within the LMS.
- Respond promptly to user inquiries and technical support requests via email, phone, or ticketing system.
- Document and track support tickets, ensuring timely resolution and effective communication with stakeholders.
- Serve as the first point of contact for general inquiries and support related to access to the eCampus for leads, students, and staff.
Qualification & Experience
- The candidate must have a minimum of bachelor’s degree in Information Technology, Computer Science, or any related field
- Minimum of 5 years’ relevant experience in IT support or a similar role, preferably in an educational or e-learning environment.
- Relevant certifications such as CompTIA A+, Network+, or Security+, are a plus.
- Possess the ability to prioritize and accurately complete tasks, work independently and meet deadlines.
- Proactive and customer-oriented approach to service delivery, with a commitment to meeting and exceeding user expectations.
Method of Application
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