Rossland Consulting Limited provides business development services (BDS) to clients in the private and public sectors within and outside Nigeria. In 2013, it expanded the scope of its services to include professional Background Screening and Business Brokerage thus making Rossland Consulting an integrated business development service provider of industry profiles, industry association management, business intermediation, and background screening. Clients served includes multinational organizations, public sector entities, industry associations, and the micro, small and medium enterprise members of associations.
Job Description
- Troubleshoot and resolve technical issues, escalating complex problems to senior team members as needed
- Analyze customer data and behavior to identify trends, opportunities, and pain points
- Develop and maintain dashboards and reports to track key metrics and KPIs
- Collaborate with cross-functional teams, including product and marketing, to inform data-driven decisions
- Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve technical support and data analysis.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, Mathematics, Statistics, or a related field
- 2+ years of experience in technical support, data analysis, or a related field
- Proven experience in providing excellent technical support and analyzing data to inform business decisions
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Requires strong IT skills and experience with web platforms.He/She analyzes platform usage data to understand user behavior, identify
- trends, and inform platform improvements.
- Excellent communication, interpersonal, and project management skills
- Experience with data analysis tools, such as Excel, SQL, Tableau, or Power BI, is a plus.
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative team
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to cutting-edge technologies and tools.
Method of Application
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