Technical Support Lead at LemFi (Formerly Lemonade Finance)

Lemonade Finance (YC S21) is building a neobank for immigrants in North America & Europe. We provide our users with multi-currency accounts that allow them to hold, send, and receive money from Africa in any currency for their business and personal banking needs. There are over 10 million Africans living in North America & Europe who go through hoops and have to pay exorbitant fees to send money to their loved ones. We are constantly fighting for everyday Africans to be able to move their money freely around the world at no cost and with the best exchange rate they can find out there. We launched the first version of the app at the beginning of October 2020 with just the ability to send money. Now, we enable our users to send and receive as well as pay bills for services across the ocean for loved ones. We have also grown to a team of more than 25 people working remotely and living on different continents

Job Summary:

• Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?
• If you have a strong technical background, excellent problem-solving skills, and a passion for technology, we would love to hear from you!

Responsibilities are as follows:

• Troubleshoot technical issues, including networking, hardware, and connectivity issues
• Act as Tier two escalation point from frontline support team as well as tech team
• Identify and trace program issues within the product
• Troubleshoot and resolve software defects and issues.
• Provide technical support and guidance to end-users and other team members.

Requirements and Skills:

• Advanced education degree is preferred.
• 5+ years of technical work experience, preferably in technical support with customer and internal support team communication
• Practical knowledge of networking and troubleshooting
• SQL/.NET experience is necessary for script running, database installation, and troubleshooting
• A good knowledge of the Financial Services industry especially within the consumer lending industry is desirable.
• Customer-centric with a strong focus on end user experience and outcomes.
• Ability to work in a small yet collaborative team.

Method of Application