To inspire the world with innovative technology,support and services that enrich peoples lives and contribute to a socially responsible, sustainable future.Providing products and services that give customers the best satisfaction
Job Description:
- Dreamworks Integrated System Limited is seeking a dedicated and detail-oriented Technical Support Officer to join our team.
- This role is designed to support the Technical Support Engineer in providing high-quality technical assistance to our customers and ensuring smooth operation of our technical support services.
Responsibilities:
Customer Support:
- Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
- Provide basic troubleshooting and problem-solving assistance to customers.
Technical Assistance:
- Assist the Technical Support Engineer in diagnosing and resolving hardware and software issues.
- Follow established procedures for troubleshooting and escalating complex technical issues to senior team members.
Documentation:
- Maintain accurate records of customer interactions and technical issues in the support ticketing system.
- Assist in creating and updating technical documentation, FAQs, and knowledge base articles.
System Monitoring:
- Monitor system performance and alert the Technical Support Engineer of any potential issues.
- Assist in performing routine maintenance tasks and system updates as directed.
Training and Development:
- Participate in training sessions to enhance technical knowledge and customer service skills.
- Stay up-to-date with new technologies, products, and industry trends relevant to the company's offerings.
Team Collaboration:
- Work closely with the Technical Support Engineer and other team members to resolve customer issues efficiently.
- Provide feedback and suggestions for improving support processes and customer satisfaction.
Requirements:
- Diploma or degree in Information Technology, Computer Science, or a related field.
- Previous experience in a technical support or customer service role is preferred but not required.
- Basic understanding of computer hardware, software, and networking concepts.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a team-oriented environment.
- Strong organizational skills and attention to detail.
- Willingness to learn and adapt to new technologies and processes.
- Proficiency in using support ticketing systems and basic office software.
Method of Application
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