Technology Compliance Manager at Airtel

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. With headquarters in New Delhi, India, the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G,3G and 4G services, fixed line, high speed broadband through DSL,IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti Airtel had over 264 million customers across its operations at the end of July 2012.

Responsibilities

Process/Policy Compliance

• Process and Policy design and reengineering, design SOPs (Standard Operating Procedures) and check sheets, monitor and report process performance KPIs 
• Create interface & co-ordination to ensure compliance with policies, processes and procedures for the OPCO.
• Constantly engage with Technology Functions (Networks & IT at Group and OPCOs to align the processes and closure of all open issues

Improvement projects 

• Identify and drive projects for assigned function: business and customer Impacting, revenue/cost impacting and mentoring project teams, using lean and six sigma tools.

Regulatory QoS interface management to ensure that all regulatory parameters are effectively tracked.

• Align with regulatory teams for all key QoS KPIs for Technology Functions (Networks & IT) and ensure compliance levels are tracked and measured.
• Ensure that Network & IT infrastructure and platforms are equipped and ready for the delivery of KPIs.
• Ensure effective process design with complete RCA and action plan for breaches and submission to the regulator
• Implement and Lead Compliance, Audits and learning sharing for Network & IT Policies and Processes
• Ensure effective implementation of adherence to regulatory   QoS standards and requirements

Effective Interface with Internal Assurance group team for close looping.

• Effective engagement with the IA group team to define the audit and pain areas.
• Engage within the OPCO to ensure the learnings of the audit findings from other OPCOs are implemented as best practice, ensuring the reduction in the learning cycle.
• Effective implementation of the learning tracker and close looping for the OPCO
• Ensure all the audit observations of the OPCOs are effectively closely looped. 
• Ensure process gaps are identified and shared with process owner/function head for implementation. 
• Ensure technology gaps are identified and shared with relevant stakeholders for implementation 
• Interface with Networks and Information Technology for audits and closures.

Educational Qualifications  

• A Bachelor’s degree in Electrical/Electronics or Computer Science 

Relevant Experience 

• Minimum of 5 years’ experience with least 3 years in IT/Networks Operations audit experience in Telecommunications.
• Minimum of 3 years Telco Networks audit experience.
• Experience evaluating Network Architecture etc. 
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills 
• Relationship Management

Method of Application