ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.
Description
- To monitor the network and provide all required first-level support to core network infrastructure issues.
- This includes liaising with ipNX service providers and ensuring escalations are carried out in line with the defined guidelines.
- Ensure smooth running of all network monitoring systems, both for Core network nodes and transmission network.
- Run on 247365 network monitoring operation.
- Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM, etc.
- Engagement of various Colo/POP sites manager in ensuring smooth running of the sites and our equipment therein.
- Escalating issues related to cooling, voltage instability, shelter leakages, etc.
- Ensure continuous engagement of vendors and OEMs on service-related issues.
- Proactively escalate issues to the network infrastructure team for capacity planning and network optimization.
- Managing access requests for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites.
Educational Qualifications & Functional Skills
- University Degree in Engineering.
- 3 - 5 years work experience.
- Professional Qualification (CCNA, CompTIA Network+, ITIL, etc.) an added advantage.
- Knowledge of networking and network monitoring/management.
- Knowledge and experience with various web technologies.
- Ability to learn new things quickly.
Functional Skills:
Monitoring & Troubleshooting and Alerting:
- Proactive monitoring of the status and performance of network infrastructure and services across the regions.
- Troubleshooting and resolving first-level network outages on the network.
- Perform second-level escalation on network outages or faults to responsible parties.
- Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
- Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
Method of Application
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