Telecom Rigger at IpNX Nigeria Limited

ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provides a range of communications and IT services to Corporate organizations within Nigeria on its IP (Internet Protocol) based communications network using both radio and satellite communications technologies. As part of its growth strategy, ipNX seeks to also extend its services to small and medium sized businesses and residential customers. In the long term, ipNX has determined that it needs also to have a strategic presence in the wire line market to ensure that we will be able to provide future services, which require high bandwidth in the last mile.

Job Description

• To ensure efficient service delivery to customers and ensure customer satisfaction for all new old services and support related services on the wireless platform
• Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance: Identify, plan, and execute nodes/segments that require preventive maintenance on the network.
• Identify, plan and execute nodes/segments that require preventive maintenance on the network
• Perform standard installation on all wireless link; both core backbone radio and customer links.
• Prepare the as-maintained documentation and generate a configuration database within region/subregion for efficient network management for the O&M Unit
• Ensure adequate and comprehensive survey reports for new customer link deployment or relocation of existing ones. Support status reports are done and submitted timely as fault docket for review.

Educational Qualifications & Functional Skills

• Candidates should possess a minimum of an OND.
• 3+ years of relevant work experience.

Functional Skills:

• Customer-centric and stakeholder management.
• Ability to solve complex problems in the shortest available time using own analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Good knowledge of installation and configuration of Radio devices and its relevant integration to the network (LAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network-related problem and optimize network performance where necessary.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• A hand on experience with use of command prompt and Ping as tool for troubleshooting is desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
• Experience with leading inter-departmental negotiations, and consensus building to reach common technical solutions.
• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative with minimal supervision and also as a part of a team.

Demonstrate (Key Competencies):

• Technical Site Survey (TSS) on wireless radio platforms. Using tools like GPS, Binacular, Compasses and Microwave link budget software for data collection and analysis.
• Implementation and integration of new radio and microwave links.
• Radio: License and license-exempt implementation and troubleshooting.
• Ensure JCC are signed off and submitted to the Billing Unit for subsequent invoicing.
• Have basic knowledge of IP network design, implementation, and maintenance to support voice, data.
• Good rigging skills in radio technologies.
• Basic knowledge of Antenna technology
• Basic knowledge of frequencies and Modulation schemes.
• Very good knowledge of various Cable and connector types and the termination of the connectors
• Adequate computer knowledge.
• Recommend and modify network configuration to improve efficiency and cost-effectiveness.

Method of Application