Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed broadband, operations and business support solutions, cable TV, IPTV, video systems, and an extensive services operation. Ericsson has a market share of 35% (in 2012) in the 2G/3G/4G mobile network infrastructure market.[3] Ericsson is a strong holder of essential patents in the wireless industry and have approximately 35,000 granted patents in 2012. Ericsson complies with terms that are fair, reasonable and non-discriminatory (FRAND) for its patent licensing programs and is a net receiver of licensing royalties. Founded in 1876 by Lars Magnus Ericsson,[4] the company is today headquartered in Stockholm, Sweden. The company employs more than 110,000 and work with customers in more than 180 countries, including the US, China, India, Brazil, Japan, South Africa, Australia, Germany, Italy, the UK, and Sweden.
We are now looking for a Transmission Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are encouraged to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to seek big responsibility, and it is important that you can work independently.
What you will do
- Customer Issue handling
- Handling of dedicated support
- Software Update Management (SUM) handling
- Remote Service Gateway (RSG) mentoring
You will bring
- Min. Graduate Degree in Engineering/ Computer science or Equivalent
- 4 to 8 years of experience in supporting on customer Queries, support or solution in a telecom environment.
- Domain-experience: Transmission Network with required and validated experience in Microwave and Fiber.
- Good knowledge of Router 6000, Mini link families (66XX, TN, CN, PT)is a must
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Working with people
- Applying expertise & technology.
Additional details:
You will be performing follwoing tasks
- Maintenance Routine Execution.
- Fault Handling.
- Software Updates Loading.
- On the Job Mentoring (Skills Transfer)
- Final Root Cause Analysis Report
Method of Application
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