Moniepoint Inc. is a leading financial technology company that provides a seamless platform for businesses to accept digital payments, access credit and access simple business management tools that enable them to grow with ease. We are the parent company of TeamApt Ltd and Moniepoint MFB and we support over 600,000 businesses to process $12 billion monthly through our digital payment acceptance channels.
Position Overview:
As a UX researcher, you will be tasked with building and using research methods to study the company’s customers and their behaviors when interacting with our products and services. You will be generating a range of qualitative and quantitative data on our customers, focusing on their attitudes and behaviors. In this capacity, you will collaborate closely with our team of designers, product specialists, engineers and especially our customers to enhance the excellence of our products.
What You'll Be Doing:
User Research:
- Conduct qualitative and quantitative research to understand user behaviors, preferences, and pain points.
- Plan and execute usability studies, interviews, surveys, and other research methods to gather valuable user insights.
Data Analysis:
- Analyze research data and synthesize findings to identify patterns, trends, and user needs.
- Create comprehensive and insightful reports and presentations to effectively communicate research findings to cross-functional teams.
Collaboration:
- Collaborate with designers, product managers, and developers to integrate user research into the product development process.Work closely with stakeholders to ensure a user-centric approach in all stages of product development.
- Persona Development:Create and maintain user personas to represent various user segments, ensuring a shared understanding of the target audience.
Usability Testing:
- Plan and conduct usability testing sessions to evaluate the usability and effectiveness of digital products.
- Iterate on designs based on usability and A/B testing feedback and collaborate with the design team to implement improvements.
Competitive Analysis:
- Stay informed about industry trends, competitors, and best practices to provide recommendations for enhancing our products.Organize and analyze results and present reports.
Accessibility:
- Advocate for and incorporate accessibility considerations into research methodologies and design processes.
What You Bring to the Party:
- Education: Bachelor's degree in Human-Computer Interaction, Psychology, Sociology, or something equally cool. Bonus points for a Master's degree.
- Experience: Show us what you've got! A portfolio that screams, "I'm the UX Researcher you've been looking for."
- Method Mastery: You're the MacGyver of UX research methods - usability testing, surveys, interviews, you name it!
- Tool Proficiency: Familiarity with UX tools? Even better. If not, no worries – we love quick learners!
- Communication Skills: Tell stories like a bard – clear, engaging, and leaving everyone wanting more.
- Problem-Solving Prowess: You see challenges as opportunities and dive in headfirst.
Method of Application
Signup to view application details.
Signup Now
