Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
Job Purpose
- Applications support manager is responsible for leading the Business Applications practice, driving strategic initiatives, and delivering high-quality solutions leveraging Microsoft Dynamics 365 (Finance & Operations, Business Central, and Customer Engagement) and the Power Platform.
- The role demands a strong understanding of business processes, technical expertise in the Microsoft ecosystem, and the ability to manage cross-functional teams to ensure customer success and business growth.
Main Responsibilities
Strategic Leadership:
- Develop and execute the strategic roadmap for the Business Applications practice, aligning with organizational goals and market trends.
- Serve as the subject matter expert (SME) for Dynamics 365 and Power Platform solutions.
- Drive thought leadership and innovation within the practice, ensuring the adoption of best practices and emerging technologies.
Solution Delivery:
- Oversee the design, configuration, customization, and implementation of Dynamics 365 F&O, Business Central, and Customer Engagement solutions.
- Ensure seamless integration of D365 solutions with the Microsoft Power Platform and other enterprise systems.
- Provide expert guidance on data migration, system integration, and application lifecycle management.
- Address complex technical challenges and deliver scalable, maintainable solutions.
- Lead, mentor, and develop a team of consultants, developers, and functional specialists.
- Collaborate with customers to understand business needs and translate them into technical requirements
- Conduct workshops and discovery sessions to identify pain points and recommend tailored solutions.
Anticipated Outcomes of Role:
- Strategic Leadership
- Increased Customer Satisfaction
- Ensure the timely and successful delivery of projects
- Revenue Growth
- Team Development
Job Requirements
- Academic Qualification: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Professional Membership/Certification: Microsoft certifications in Dynamics 365 and Power Platform (e.g., MB-310, MB-800, PL-600) are highly desirable.
Experience:
- 7+ years of experience in Microsoft Dynamics 365 and Power Platform solutions.
- At least 3 years of experience in a leadership or practice management role.
- Experience with large-scale implementations, migrations, and integrations.
Key Skills and Competencies:
- Deep understanding of Dynamics 365 Finance & Operations, Business Central, and Customer Engagement (CRM).
- Proficiency in Microsoft Power Platform, including Power Apps,
- Experience in configuring, integrating, and extending D365 solutions.
- Strong business acumen and knowledge of enterprise processes (finance, supply chain, customer service, etc.).
- Excellent leadership and team management skills.
- Proven ability to engage and influence stakeholders’ at all organizational levels.
- Knowledge of Agile and DevOps methodologies is an advantage.
Knowledge:
The incumbent must have proficient knowledge required for the role:
- Industry product knowledge.
- Excellent organizational and interpersonal skills.
- Good negotiation and networking skills.
- Able to skillfully promote SATH brand, values, and culture in every connection.
- Excellent communication and presentation skills (verbal and written).
Personal Attributes
The incumbent must have the following personal attributes:
- Strategic thinker.
- Strong business and commercial acumen.
- Professional confidence.
- Must be customer focused.
- Able to deliver results.
- Attention to details.
- Excellent interpersonal skills.
Salary
Very Attractive.
Application Closing Date
Not Specified.
Method of Application
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