Application Support Officer at ARM Hold Co.

ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the management of quoted equities and fixed income securities. However, over the years, the Firm has taken advantage of opportunities in various sectors of the Nigerian economy and has proven its ability to identify and develop new strategic businesses and integrate these to strengthen its asset management business model. This ability has resulted in the evolution of the Firm into a diversified financial services institution with businesses divided into two distinct parts within which various products and bespoke asset management services are offered to our diverse clients, focusing on Traditional Asset Management and Specialised Funds. ARM currently manages total assets of over N500bn. ARM Life has a strong track record in the group life insurance sector with favourable references across the industry. It is licensed and regulated by the National Insurance Commission of Nigeria (NAICOM) to underwrite Life, Annuity and Health insurance.

Job Summary

• We are seeking a highly skilled and experienced Core Banking Application Manager to lead the development, maintenance, and optimization of our core banking systems. The ideal candidate will be responsible for managing the end-to-end lifecycle of core banking applications, ensuring system stability, performance, compliance, and alignment with the bank's strategic objectives.

Job Details

• Coordinate UAT and SIT phases with business stakeholders for new releases or system changes.
• Plan for business continuity, disaster recovery, and high availability of core banking applications.
• Stay updated with technological trends and propose improvements or innovations.
• Log management and application observability.
• Monitor application and database performance, troubleshooting issues and implementing solutions as needed.
• Develop and enforce best practices for data management, security, and compliance.
• Manage vendor relationships and third-party service providers to ensure the quality and reliability of external systems.
• Ensure the seamless integration of applications across the organization, optimizing efficiency and user experience.
• Collaborate with stakeholders to understand business requirements and align application strategies with organizational goals.

Requirements

• Analytical mindset to identify and address complex issues related to application management.
• In-depth knowledge of enterprise application architecture, development, and maintenance.
• Expertise in database management systems, SQL, data modelling and reporting.
• Familiarity with project management tools and methodologies.
• Excellent verbal and written communication skills.
• Ability to communicate technical information to non-technical stakeholders.
• Hands-on experience with DevOps tools and agile delivery models.
• Familiarity with cybersecurity best practices in banking environments

QUALIFICATION & EXPERIENCE

Educational Requirements

• Bachelor’s degree from an accredited university 
• Professional certification in Project Management (e.g. PMP, PRINCE2) and/or IT Service Delivery (ITIL).

Experience Requirements

• Minimum of 3 years of relevant experience in core banking application management.
• Proven experience working in teams and taking ownership of deliverables with minimal or no supervision. 

COMPETENCIES, SKILLS & ABILITIES

• Analytical mindset to identify and address complex issues related to application management.
• In-depth knowledge of enterprise application architecture, development, and maintenance.
• Expertise in database management systems, SQL, data modelling and reporting.
• Familiarity with project management tools and methodologies.
• Excellent verbal and written communication skills.
• Ability to communicate technical information to non-technical stakeholders.
• Hands-on experience with DevOps tools and agile delivery models.
• Familiarity with cybersecurity best practices in banking environments.

Method of Application

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