HRD Solutions is a consulting, strategy formulation and execution, financial services, human resource management, and capacity development. Our management team has over 40 years of practice experience.
Job Description
- The Business Process Analyst Officer is responsible for analysing, documenting, and improving business processes within the bank to enhance operational efficiency, service delivery, and compliance.
- This role works closely with various departments to identify process gaps, recommend improvements, and support digital transformation initiatives.
Responsibilities
- Analyze existing business processes to identify inefficiencies and areas for improvement.
- Document process workflows, standard operating procedures (SOPs), and process maps.
- Collaborate with stakeholders to redesign processes for increased efficiency and compliance.
- Support the automation of business processes by working with IT and relevant departments.
- Conduct gap analysis and recommend process optimization strategies.
- Ensure business processes align with regulatory requirements and industry best practices.
- Monitor key process performance metrics and generate reports for management.
- Assist in change management initiatives related to process improvements.
KPI:
- Reduction in process inefficiencies and operational bottlenecks.
- Number of processes optimized and automated.
- Compliance with regulatory and operational standards.
- Timeliness and effectiveness of process improvement recommendations.
- User adoption and satisfaction with new/improved processes.
Requirements
- Bachelor’s degree in Business Administration, Economics, Information Systems, or a related field.
- Membership in relevant professional bodies such as the Nigeria Institute of Management (NIM) is an advantage.
- Certifications in business process management (e.g., Lean Six Sigma, Certified Business Process Professional (CBPP), Business Analysis Certification (CBAP), ITIL) are preferred.
- 2+ years of experience in business process analysis, process improvement, or related roles.
- Strong analytical and problem-solving skills.
- Proficiency in process mapping tools (e.g., Visio, Bizagi, Lucidchart).
- Knowledge of business process modelling and improvement methodologies (e.g., Lean, Six Sigma).
Skills:
- Excellent communication and stakeholder engagement skills.
- Ability to work collaboratively across departments.
Benefits
- Salary: Open to negotiations
- HMO, Life Insurance, Paid Leave and Allowance, 13th month and all other statutory benefits
- Opportunities for professional development and growth
- Supportive and collaborative work environment
Method of Application
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