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Business Process Service Quality Officer at FiberOne Broadband

FiberOne BroadbandLagos, Nigeria Networking and Tech Support
Full Time
Fiber means better, faster Internet Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking the bank!

JOB OBJECTIVE: 

  • Responsible for identifying, documenting and maintaining necessary company policies and procedures while working with the internal stakeholders and proposing and implementing improvements to ensure efficient and effective accomplishment of the company’s objectives. The role also monitors effective process implementation as it may be assigned.

ACCOUNTABILITIES 

  • Monitor assigned processes such as OLA for efficiency and continual improvement. 
  • Work with an Auditor to audit assigned processes and reporting of findings. 
  • Ensure closure of audit findings (internal audit and process audit) including recommendations and any identified process gaps. 
  • Document, maintain, and update procedures and policies; and monitor implementation of assigned processes. 
  • Review existing processes, propose improvements and update business processes to meet changing business needs. 
  • Ensure prompt communication of approved documentation and management of document tracker. 
  • Create communication design for company-wide awareness purposes. 
  • Ensure prompt update, tracking, analysis and reporting of status of assigned business processes. 
  • Perform additional tasks as may be assigned by Superior Officers. 

Method of Application

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