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Job Summary
- We are seeking an experienced and passionate Community Manager to join their team.
- The ideal candidate will play a critical role in building, growing, and maintaining a positive and engaged online and offline community.
- You will be the face of the organization’s community efforts, driving engagement, managing relationships, and acting as a bridge between the company and its users.
Key Responsibilities
Community Engagement and Management:
- Develop and execute community engagement strategies to drive user acquisition, retention, and satisfaction.
- Actively engage with community members, respond to inquiries, and foster a sense of belonging.
- Manage and moderate community forums, social media groups, and other channels where users interact.
Content Creation and Distribution:
- Collaborate with the content and marketing teams to create & distribute engaging content, including blog posts, newsletters, videos, and social media updates.
- Identify user-generated content opportunities and encourage community members to share their experiences.
Events and Networking:
- Plan and host events, such as webinars, workshops, and community meet-ups, to engage and educate the community.
- Represent the company at industry events, conferences, and meet-ups to build brand awareness and expand the network.
Data Analysis and Reporting:
- Track and analyze key community metrics, including engagement, growth, and sentiment.
- Prepare regular reports on community performance, highlighting trends, opportunities, and challenges.
- Use insights from data to optimize community engagement strategies.
User Support and Relationship Management:
- Build relationships with key members, influencers, and partners within the education technology sector.
- Gather feedback from community members to identify areas for improvement and innovation.
Qualifications / Requirements
- Bachelor's degree in Marketing, Communications, or a related field.
- 2 - 3 years of experience in community management, social media management, or a related role, ideally within the EdTech or tech sector.
- Strong understanding of community engagement strategies, social media platforms, and digital marketing techniques.
- Excellent communication and interpersonal skills, with a passion for education and technology.
- Familiarity with CRM systems, social media management tools, and community management platforms is a plus.
- Knowledge of SEO, content marketing, and email marketing best practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
Method of Application
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